Yes. Unopened, non-faulty food products may be returned within 30 days of receiving your order, provided they are unused, in their original packaging and in perfect resale condition. For non-faulty returns, return postage or courier costs are the customer responsibility.

For hygiene and food safety reasons, opened tea, food or drink products usually cannot be returned unless they are faulty, incorrect or not as described. Custom, personalised or perishable items may also be restricted where consumer law allows.

Please return eligible items to: Customer Services, Wee Tea Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, KY12 7SN. Include your full name, order number, contact details and reason for return inside the parcel so we can identify and process it quickly. We recommend using a tracked service.

For non-faulty returns, return postage or courier costs are the customer responsibility. If goods are faulty, incorrect or otherwise required by law, we will review the case fairly and explain the next steps.

Once your return is received and inspected, our Retail Director will review and approve the return. Approved refunds will be sent to your original payment method within 3-4 working days, and often sooner where possible. Banks and payment providers may take additional time to show funds.

Approved refunds are normally returned to the original payment method used for the order. We cannot usually refund to a different card, account or person.

Delivery charges are non-refundable for change-of-mind returns, except where goods are faulty or where a refund is required by UK law.

We may reduce a refund if goods are returned damaged, used, incomplete, opened, or not in resaleable condition, unless the product is faulty or your legal rights say otherwise.

Please email us immediately at info@weeteacompany.com and mark your subject line URGENT - FAULTY RETURN. Include your full name, order number, product name, Best Before date, batch code if available, a description of the issue and photos if possible.

Your safety is our number one priority. Where necessary, we may pause sales of the product, investigate the batch, remove stock from sale, contact affected customers and carry out a precautionary recall if required. Product investigations may take up to 7 working days, and we will keep you updated by email.

Please return faulty products to: Customer Services (FAULTY RETURN), Wee Tea Company, Unit 13 Dickson Street, Elgin Industrial Estate, Dunfermline, KY12 7SN. Please include your name and order details so we can process your refund quickly.

If goods are faulty, incorrect or not as described, you may be entitled to a refund, replacement or other remedy under UK consumer law. We will review the issue and guide you through the best next step.

Please include the product name, Best Before date, batch code if available, your order number if relevant, photos where useful, and a clear description of the concern. These details help us trace and investigate quickly.

For Food Health & Safety enquiries, please contact Jamie, Company Director, via info@weeteacompany.com.

A product recall is a formal process used to remove unsafe or non-compliant food products from sale and consumption to protect public health. Recalls are extremely rare, but we maintain traceability systems and procedures so we can act quickly if needed.

Email info@weeteacompany.com with your name, order number, contact details and a clear summary of your enquiry. The more detail you provide, the quicker we can help.

We aim to reply to Customer Service emails within 1-2 working days. Customer Service hours are Monday to Friday, 09:00-16:00.

No. Your statutory rights are not affected. If goods are faulty, incorrect or not as described, you may be entitled to a refund, replacement or other remedy under UK consumer law.