1 INTRODUCTION 

1.1 Welcome to the loyalty program of the Wee Tea VIP Club (“VIP Program”). By becoming a member you agree to be bound by these Terms and Conditions.

1.2 The membership is free of charge and no purchase is necessary to become a member.

1.3 By being a member of the VIP Program you will be able to take part in offers, services, events by the Wee Tea Company. VIP membership will give you a tailor-made experience of the Wee Tea Company brand including personalised offers and recommendations. You can find information regarding how the Wee Tea Company will process your personal data in our Privacy Notice section.

2 VIP MEMBERSHIP

2.1 The membership is limited to individuals that are acting in a personal capacity and not in the capacity of a company, who have a current and valid email account and are considered an adult by local legislation in the applicable province or territory of residence, or from 16 years of age who have the consent of the parent(s), guardian or legal representative as applicable. We reserve the right to request written confirmation of such consent. Employees, officers, directors, agents and representatives of the Wee Tea VIP Club are eligible for membership but may be excluded from certain promotions.

2.2 Your membership is personal, non-transferable and subject to these Terms and Conditions as well as any other rules, regulations, policies, and procedures adopted by the Wee Tea Company as approved by you upon taking part of offers, rewards, making purchases and other related services. We apply a limit of one membership per person and registered email address.  

2.3 Companies, groups, associations or other entities, or others making commercial or bulk purchases are not eligible for membership. The membership may not be used for reselling or profit. 

2.4 It is your responsibility, and a condition for your membership, to keep your email address and contact details up to date.

2.5 You are responsible for all activity that is conducted through your Membership account. This means you are also responsible for making every effort to keep your login details, such as e-mail address and password, secure and private. We advise using a unique password that has not been used on any other account. If your password or account is compromised, we advise you to change it quickly or reach out to the Wee Tea Company Customer Services for further assistance.

3 The Wee Tea VIP Club (UK)

3.1 The membership is a national program and limited to purchases made online at weeteacompany.com or in any future apps and in physical stores, as applicable in the UK, Jersey and Guernsey. The loyalty items you have earned are personal and cannot be transferred to another person or member.

4 REWARDS, OFFERS & VOUCHERS

4.1 Any vouchers will typically expire 30 days from release, however please check each voucher for specific details. For enquiries of any voucher please email our Customer Services at info@weeteacompany.com

4.2 Any vouchers cannot be exchanged for cash or used for purchases with a total value that is lower than the value of the voucher.  

4.3 Unless stated, each voucher is typically only redeemable once and on applicable articles in the order. The discount is split between the articles so that the discount share per article remains the same for all articles in the order. The respective reduction of the individual articles of a purchase remains, even if some articles of the purchase are returned. 

4.4 In the case of a return, the discount advantage received through the voucher (value of the voucher) expires. Only the amount paid for the article will be refunded, not the savings from the voucher. If you activate a voucher to be used in a physical store, as applicable, the voucher must be redeemed at the checkout within 15 minutes after activation, otherwise it will be irretrievably deleted and expire. Printouts or screenshots of the voucher will not be accepted. Legal recourse is excluded.

4.5 The vouchers cannot be used to purchase Gift Cards, or be applied to past purchases.

5 CHANGES, TERMINATION AND/OR REMOVAL FROM THE VIP LOYALTY PROGRAM 

5.1 You may cancel your membership at any time through My Account at the website www.weeteacompany.com or by contacting our Customer Services team. Please note that by cancelling your membership you will only be able to use the guest check-out option when shopping online.

5.2 If you cancel your membership any gifts, rewards or vouchers which remain in My Account will be forfeited.

5.3 We may, at its sole discretion, terminate, alter, limit, suspend or modify the VIP Program, and/or the Terms and Conditions at any time, in case of changes to applicable laws, changes in services provided by the Wee Tea Company or introducing new services. Any such change will take effect after 14 days from the date on which you have been informed of such change either in My Account, on weeteacompany.com, via email or a combination thereof. If you do not accept the changes you have the right to cancel your membership.

5.4 The Wee Tea Company reserves the right to make minor changes to the VIP program and its Terms and Conditions without providing you with prior notification, provided that these changes do not materially affect the membership in a negative way. Please make sure to stay updated on the Terms and Conditions. You will always find the latest version of the Terms and Conditions on weeteacompany.com.

5.5 Any violation of the VIP Program rules, proven or probable fraud, non-compliance with the Terms, inactivity on the account, provision of incorrect data or any act detrimental to Wee Tea Company’s interests may lead to termination of, and/or affect your ability to participate in, the VIP Program, including, but not limited to, the adaptation of payment methods. If your participation in the program is cancelled, all Offers, Rewards or Gifts shown on the My Account page will automatically expire.

5.6 We reserve the right to adapt payment methods and/or terminate or restrict access to accounts for the following reasons. Reasons for payment method adaption, termination or restriction may include, but are not limited, to the following: (1) Abnormal frequent and/or high number of returns; (2) Behaviour demonstrating clear intent to resell and/or make a profit by purchasing our products; or (3) Multiple accounts and/or registration of a new account by previously suspended users. We also reserve the right to cancel orders made when shopping as a guest for the same reasons. If your access has been restricted or order cancelled and you think we’ve made a mistake, please get in touch with Customer Service. 

6 LIMITATION OF LIABILITY 

6.1 The Wee Tea Company will not be liable for any system failure or malfunction of the VIP Program or any consequences thereof. The Wee Tea Company accepts no liability for any loss or damages arising from suspension, variation or termination or in any other way relating to the VIP Program, except for any liability which cannot be excluded by law.

7 APPLICABLE LAW AND JURISDICTION

7.1 These Terms and Conditions shall be governed by the laws of the UK.

8 CONTACT US

8.1 If you have any questions regarding the Wee Tea Company VIP Club you may contact our Customer Services team at info@weeteacompany.com

The Big Tea Club Monthly Subscription is only available in the mainland UK at present. The Big Tea Club is not available in NI, Highlands, Islands or International.

Please do not order if you live outside mainland UK. All orders placed outside mainland UK will be cancelled. We apologise for any inconvenience caused. Any payments taken will be refunded in full.

When you choose Royal Mail 48 Hour Tracked we will provide you via email with a barcode tracking number which will allow you to track your order. You can check the status of your order at anytime by logging into you account. Please email info@weeteacompany.com should you have any queries regarding your Royal Mail parcel.

1. UK Delivery

We will ship anywhere in the UK by Royal Mail 48 Hour Tracked.

2. UK Delivery Courier

2.1 Our preferred courier is Royal Mail 48 Hour Tracked for all UK orders. Delivery charges can change without notice, and are shown live in the checkout of our website. Express Delivery – You may choose DHL which aims to deliver quicker in 1-2 days. Exact times are not always guaranteed, or possible, and the Wee Tea Company is not responsible for any delay caused by couriers. We will always raise a ticket with any courier used should loss, damages or delays happen and update you on their decisions via email.

2.2 You will be required to pay extra for express delivery and it might not be possible for us to deliver to some locations in time as requested. We are not liable for any delays caused by couriers. Refunds are not permitted on any deliveries costs in any circumstance should you refund your order, (unless faulty).

2.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

2.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

3. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

4. Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

5 Cancellation Rights

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

5.1 You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

5.2 If you have received the goods before you cancel your contract then [unless, under clause 5.1, for which you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

5.3 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your cancellation notice. The goods in question must be returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, we may make a claim against you for the breach of your statutory duty to return the goods.

5.4 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

6 Cancellation by us

6.1 We reserve the right to cancel the contract between us if:

6.1.1  we have insufficient stock to deliver the goods you have ordered;

6.1.2  we do not deliver to your area; or

6.1.3  one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

6.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

14 Payment terms

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

15 Price

The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

16 Promotion

We will contact you from time to time to let you know about forthcoming discounts and offers, as well as new products thay may be of interest to you. In registering, you are giving us permission to mail you electronically using the email address you provide, or by land mail to the address you provide. You will be given the opportunity to  stop receiving information from The Wee Tea Company. Any issue should be reported by emailing info@weeteacompany.com.

17 Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from to time.

18 Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

19 Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with the law of Scotland. Parties to any such contract agree to submit to the exclusive jurisdiction of the Scottish Courts. All contracts are concluded in English.

20 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21 Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

22 Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

23 Updating Your account

It is wholly your responsibility to keep all your account information up to date and correct. The Wee Tea Company accepts no responsibility for incorrect delivery of orders, where the onus has been on you to change or update your account information.

General terms and conditions

This site is owned and operated by The Wee Tea Company, 37 Kingsgate Shopping Centre, James Street, Dunfermline, Fife, KY12 7QU. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@weeteacompany.com.

7 The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. [Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form] (or) [Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted to us when we send to you an email that the goods have been sent to you]. Our acceptance of your order brings into existence a legally binding contract between us.

8 Ownership of rights

All rights, including copyright, in this website are owned by or licensed to [insert your business name]. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

9 Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

10 Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

11 Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock, choose a similar item of the same monetary value or to cancel your order.

12 Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

13 Liability

13.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).  If you notify a problem to us under this condition, our only obligation will be, at your option:

13.1.1  to make good any shortage or non-delivery;

13.1.2  to replace or repair any goods that are damaged or defective; or

13.1.3  to refund to you the amount paid by you for the goods in question in whatever way we choose.

13.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

13.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

13.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 

The Wee Tea Company is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Why we need to hold onto your personal data?

• • • We want to contact you to let you know about new products, special offers, news relative to The Wee Tea Company Ltd.
    • We are a small business and we rely on being able to market to our interested customers.
    • We may need to contact you if we need to recall a product.
    • We never share or pass your details to anyone else.
    • If you supply shipping address details we hold these on record to save you having to re-input this detail each time you order with The Wee Tea Company Ltd
    • We are required by law  to securely hold all sales invoices for accounting purposes for a period of six years.

What information do we hold?

Your Name

We like to keep things personal when we contact you.

Email Address

Used as a unique identifier to keep your data held together

Used to contact you should we need to send you an order confirmation, invoice or credit note.

From time to time we may send you a marketing email to let you know about new products or news about The Wee Tea Company Ltd.  You can opt out of the email marketing at any time by clicking the unsubscribe link in the email.

We would never share your email address with other parties.

Delivery Address

We need to know where to send your order.

We also hold your address for future orders so that you do not need to enter it each time you order.

We share your Name and Address with our delivery partners, allowing them to deliver your order.

Invoice Address if different from Postal Address

If we need to send you a hard copy of your invoice we use this address.

Record of previous orders

We keep a note of what you bought in the past so that you can re order easily.

We also keep a note of what you bought so we can contact you to let you know any news about this product that might be relevant to you, including special offers, product recalls, etc.

Bank Details

We DO NOT store your bank details.  We use a payment gateway called Paypal that handles your bank details on our behalf.

If we take payment over the phone using a credit or debit card we do not keep your bank details.

Where do we hold your information?

We hold your information virtually at three online locations and one real location under lock and key in our head office.

Online:

The Wee Tea Company Website

Our website is hosted on a Secure Server.  The service is secure password protected. The website https://weeteacompany.com involves the use of an SSL certificate — “SSL” stands for secure sockets layer — which creates a secure encrypted connection between the web server where our website is hosted and the web browser where you enter your details when making a purchase.  This means your information is secure, safe and protected when being passed from you to us.

Mailing House

We hold a note of your email address and contact name on a mailing website which we use occasionally to send relevant marketing emails about The Wee Tea Company, news, promotions and offers.  This email software helps us to note if any of our customers wish to unsubscribe making sure that we do not send them unwanted marketing emails.

Payment Gateway

The Wee Tea Company uses Paypal as our secure payment gateway.  We DO NOT get access to your bank details. We do get to see your name and email address and what you ordered on Paypal when you make an order.

Internal:

Wee Tea Company Head Office, 37 Kingsgate Shopping Centre, James Street, Dunfermline, Fife, KY12 7QU

We keep a paper copy of all sales invoices under lock and key.  These paper invoices allow us to track payments and also helps us track which products you buy (this is useful if we ever need to contact you with a product recall as part of our Health & Safety Policy).

Data Protection Act 1988

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data

Cookies

There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:

The Wee Tea Company, 37 Kingsgate Shopping Centre, James Street, Dunfermline, Fife, KY12 7QU