Legal Information
Clear, customer-friendly terms for shopping with Wee Tea Company. These terms explain how our website, orders, delivery, returns, food safety, privacy and customer rights work.
This website is owned and operated by Wee Tea Company. Our registered business address is Wee Tea Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, Fife, KY12 7SN, United Kingdom. For legal, privacy, customer service, website or terms enquiries, please contact info@weeteacompany.com.
By using this website, you agree to these Terms & Conditions. You must only use the website for lawful purposes and must not misuse, disrupt, interfere with, or attempt to gain unauthorised access to any part of the website, server, customer account area, payment system or connected service.
Wee Tea Company sells tea, herbal infusions, tisanes and related food products. All products are subject to availability. Product descriptions, ingredients, allergens and nutritional information are provided as accurately as possible, but tea is a natural product and may vary slightly in taste, colour, aroma and appearance. All food information should be checked on the product packaging before consumption.
We aim to comply with applicable UK food safety and food information requirements, including appropriate labelling, ingredient declarations, allergen information and batch traceability. Allergen information is provided on product pages and packaging where applicable. Products may be handled in environments where allergens are present. Customers with allergies, intolerances or dietary concerns must check packaging carefully and contact us before purchase or consumption if unsure.
Placing an order on our website does not automatically create a binding contract. After placing an order, you will receive an order confirmation email confirming we have received your order. A contract between you and Wee Tea Company is formed only when your order has been dispatched. We reserve the right to refuse or cancel any order before dispatch, including where stock is unavailable, delivery is restricted, payment has not cleared, or a pricing or website error has occurred.
All prices are shown in GBP (£) and include VAT where applicable unless clearly stated otherwise. Prices may change at any time without notice. Payment is normally taken in full at checkout unless separate written terms have been agreed, such as an approved wholesale credit account. If a pricing error occurs, we may cancel the order or offer you the option to proceed at the correct price.
We currently deliver within the UK only. Delivery options, costs and restrictions are shown at checkout. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by couriers, weather, seasonal demand, incorrect delivery information, events outside our reasonable control, or other third-party issues. You must provide accurate delivery details at checkout. We are not responsible for failed deliveries caused by incorrect or incomplete information supplied by you.
Risk in the goods passes to you once the goods are delivered to the delivery address provided, or left in a safe place or delivery location instructed by you. Ownership of goods transfers once full payment has been received and the goods have been delivered.
Under the Consumer Contracts Regulations 2013, consumers who buy online usually have the right to cancel within 14 days of receiving goods. You must notify us clearly if you wish to cancel. However, cancellation rights may not apply to opened food or drink products, items where hygiene seals have been broken, perishable goods, or custom or personalised products. For tea and food products, hygiene and food safety rules may restrict returns once packaging has been opened.
Returned non-faulty items must be unopened, unused, in their original packaging and returned in a resaleable condition. Customers are responsible for return postage unless goods are faulty, incorrect or otherwise required by law. Refunds are processed to the original payment method within a reasonable timeframe after returned goods have been received and inspected. We may reduce refunds if goods are returned damaged, used, incomplete or not in resaleable condition.
If goods are faulty, damaged, incorrect, not as described, not of satisfactory quality, or not fit for purpose, please contact us immediately. You may be entitled to a replacement, refund or other remedy under the Consumer Rights Act 2015. Your statutory rights are not affected.
In rare cases, we may issue a product recall or withdrawal in line with UK food safety requirements and Food Standards Agency guidance. Affected products will be identified by product name, batch code and Best Before date. If a recall occurs, customers should stop using the product immediately, follow the instructions provided, and contact us if they need help. For confirmed recalled products, a full refund or appropriate remedy will be provided.
All website content, including text, images, product descriptions, recipes, graphics, branding, photography, design elements, logos and layout, is owned by or licensed to Wee Tea Company unless otherwise stated. You may not copy, reproduce, modify, distribute, reuse or commercially exploit any website content or branding without our written permission. Website content is provided for personal, non-commercial use only.
We aim to keep website information accurate and up to date, but we do not guarantee that all content will be completely error-free, uninterrupted or available at all times. We may update, withdraw, suspend or change website content, products, prices, promotions or services at any time without notice.
We take reasonable steps to protect our website and customer information. However, no website can be guaranteed to be completely free from technical issues, viruses, malware or unauthorised activity. You are responsible for ensuring your own device, browser and internet connection are secure. We are not liable for damage caused by viruses or malware unless caused by our negligence.
We are responsible only for losses that are a reasonably foreseeable result of our breach of these Terms or negligence. We are not liable for indirect or consequential losses, loss of business, loss of profits, loss of opportunity, or commercial losses. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, your statutory consumer rights, or any liability that cannot legally be excluded.
We process personal data in accordance with UK GDPR and the Data Protection Act 2018. We collect and use information to process orders, manage accounts, provide customer support, meet legal obligations, carry out product safety communications, and send marketing where permitted. We do not sell personal data to third parties. You may have rights to access your data, correct inaccuracies, request deletion where legally possible, object to processing, and withdraw consent for marketing. Full details should be set out in our Privacy Policy.
We may send marketing communications where you have opted in or where permitted by law and you have not opted out. You can unsubscribe at any time using the unsubscribe link in marketing emails or by contacting us. Transactional emails, such as order confirmations, dispatch updates, account emails and safety notices, may still be sent where necessary.
Our website uses cookies and similar technologies to support website functionality, performance, analytics and customer experience. You can manage cookies through your browser settings. Some features may not work properly if cookies are disabled.
Wee Tea Company is an independent Scottish tea business based in Dunfermline. We are not affiliated with any similarly named companies, tea plantations, estates or unrelated organisations. Wee Tea Company does not grow tea in Scotland. Our teas and ingredients are sourced from trusted suppliers and established growing regions around the world, then blended and prepared in Dunfermline.
If you create an account, you are responsible for keeping your login details secure and ensuring all account information is accurate and up to date. This includes your name, email address, billing address, delivery address and contact details. We are not responsible for delays, failed deliveries, incorrect order fulfilment or additional costs caused by inaccurate or outdated account information supplied by you.
Wholesale customers may be subject to additional terms, including trade pricing, minimum order requirements, approved payment options, credit checks, account review, late payment terms and delivery thresholds. Any credit terms must be approved in writing. We reserve the right to approve, decline, suspend or close wholesale accounts at our discretion where reasonably necessary.
Promotions, discount codes, loyalty offers and seasonal campaigns may be subject to separate conditions, expiry dates, exclusions and minimum spend requirements. Offers cannot usually be applied retrospectively or exchanged for cash. We reserve the right to amend, pause, withdraw or refuse promotional offers where necessary, including in cases of misuse, technical error or stock availability.
Our website may contain links to third-party websites or services, including payment providers, delivery tracking, review platforms or partner sites. These third-party services are outside our control and may have their own terms, privacy policies and practices. We are not responsible for the content, availability or operation of third-party websites.
We may update these Terms & Conditions from time to time to reflect changes in law, business operations, website functionality, products, payment methods or delivery arrangements. The latest version will be made available on our website. Continued use of the website after changes are published means you accept the updated Terms.
These Terms & Conditions, and any contract formed through this website, are governed by the laws of Scotland. Any disputes will be subject to the jurisdiction of the Scottish Courts. These Terms are provided in the English language.
For all legal, privacy, website, terms or customer service enquiries, please contact info@weeteacompany.com. Our address is Wee Tea Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, Fife, KY12 7SN, United Kingdom.
We are a small Scottish business and a real person reads every message. Email us if you need help understanding anything on this page.
Last reviewed: 2026. These Terms should be reviewed periodically and updated if business practices, legislation, delivery arrangements, payment methods or product information change.
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