☕ Wee Tea Company – 30 Day Refund Happiness Guarantee!

At Wee Tea Company, we want you to absolutely love every cup. If something isn’t quite right, we’ll always do our best to put it right quickly, fairly, and with care. This policy works alongside your statutory rights under UK law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

💛 Our Promise to You

Shop with confidence.
Honest, fair, and transparent policies.
A real person reads every message.
We always aim to resolve issues quickly.

🔁 1. NON-FAULTY RETURNS (Changed Your Mind)

We offer a 30 Day Happiness Guarantee, which goes beyond your legal rights.

Your Legal Rights (UK Law)

Under UK law, when you buy online you have:

14 days to cancel your order after delivery.
A further 14 days to return the goods.

You do not need to give a reason.

Our Wee Tea Upgrade 💛

We extend this to 30 days for unopened products.

✅ Return Conditions

To qualify for a non-faulty return:

Item must be unopened.
Item must be unused.
Item must be in original packaging.
Returned within 30 days of delivery.

🚫 Important (Food & Hygiene Law)

Due to UK food safety and hygiene regulations:

We cannot accept returns of:

Opened tea or food products.
Items that have been unsealed.
Any product that cannot be resold for hygiene reasons.

This aligns with UK law, where sealed goods may be excluded once opened.

📦 How to Return (Non-Faulty)

Please email first:

📧 info@weeteacompany.com

Include:

Your name.
Order number.
Reason for return.

Then send to:

Customer Services
Wee Tea Company
13 Dickson Street
Elgin Industrial Estate
Dunfermline
KY12 7SN
United Kingdom

💷 Return Costs

Return postage is customer responsibility.
We recommend using a tracked service.

💳 Refunds (Non-Faulty)

Processed within 3–5 working days after approval.
Issued to your original payment method.
We may reduce refunds if goods are not in resale condition.

🚨 2. FAULTY, DAMAGED OR INCORRECT ITEMS

If something isn’t right, we take this extremely seriously.

Under UK law, goods must be:

As described.
Of satisfactory quality.
Fit for purpose.

If not, you are entitled to a remedy.

⚠️ Contact Us Immediately

📧 info@weeteacompany.com
Subject line: URGENT – FAULTY RETURN

📋 Please Include:

Your name.
Order number.
Product name.
Best Before date.
Batch code (if available).
Description of issue.
Photos (where possible).

🛡️ What We Will Do

Depending on the situation, we may:

Offer a full refund.
Send a replacement.
Investigate the product batch.
Escalate to a food safety review.
Carry out a precautionary recall (if required).

🔍 Investigation Times

Product review: up to 7 working days.
Refund issued: 3–4 working days after approval.

We will keep you updated throughout.

📦 Returning Faulty Items

Send to:

Customer Services (FAULTY RETURN)
Wee Tea Company
13 Dickson Street
Elgin Industrial Estate
Dunfermline
KY12 7SN

💷 Faulty Return Costs

We will cover or reimburse return postage where appropriate.

📦 3. DELIVERY ISSUES (Lost, Damaged, Delayed)

If your parcel has issues:

We will investigate with the courier.
We will keep you updated.
Each case is handled fairly and individually.

Under UK law, the retailer remains responsible until delivery is complete.

⏱️ 4. REFUND TIMES (LEGAL COMPLIANCE)

Under UK law:

Refunds must be issued within 14 days of receiving returned goods.

We aim to process much faster wherever possible.

⚖️ 5. YOUR STATUTORY RIGHTS

Nothing in this policy affects your legal rights.

This includes:

Consumer Contracts Regulations 2013.
Consumer Rights Act 2015.
UK food safety regulations.
Protection from unfair trading laws.

We cannot reduce your legal rights — only improve them.

🌿 6. FOOD SAFETY & PRODUCT RECALLS

If a product safety issue arises:

We will:

Act immediately.
Remove affected stock.
Contact customers where possible.
Provide full refunds.

Your safety always comes first.

📧 7. NEED HELP?

We’re always here: