1. Non-Faulty Returns — Changed Your Mind

We offer a 30 Day Happiness Guarantee, which goes beyond your legal rights.

Your Legal Rights

Under UK law, when you buy online you usually have 14 days to cancel your order after delivery, followed by a further 14 days to return the goods. You do not need to give a reason.

Our Wee Tea Upgrade

We extend this to 30 days for unopened products.

Return Conditions

To qualify for a non-faulty return, the item must be:

• Unopened.
• Unused.
• In its original packaging.
• Returned within 30 days of delivery.

Important Food & Hygiene Notice

Due to UK food safety and hygiene requirements, we cannot accept returns of opened tea or food products, items that have been unsealed, or any product that cannot be resold for hygiene reasons. This aligns with UK law, where sealed goods may be excluded once opened.

How to Return a Non-Faulty Item

Please email us first at info@weeteacompany.com and include:

• Your name.
• Your order number.
• Your reason for return.

Return Costs

• Return postage is the customer’s responsibility for non-faulty returns.
• We recommend using a tracked service.

Refunds for Non-Faulty Returns

• Refunds are processed within 3–5 working days after approval.
• Refunds are issued to your original payment method.
• We may reduce refunds if goods are not returned in resale condition.

2. Faulty, Damaged or Incorrect Items

If something is not right, we take this extremely seriously.

Under UK law, goods must be as described, of satisfactory quality, and fit for purpose. If they are not, you are entitled to a remedy.

Contact Us Immediately

Email info@weeteacompany.com and use the subject line: URGENT – FAULTY RETURN.

Please Include

• Your name.
• Your order number.
• Product name.
• Best Before date.
• Batch code, if available.
• Description of the issue.
• Photos, where possible.

What We Will Do

Depending on the situation, we may:

• Offer a full refund.
• Send a replacement.
• Investigate the product batch.
• Escalate to a food safety review.
• Carry out a precautionary recall, if required.

Investigation Times

• Product review: up to 7 working days.
• Refund issued: 3–4 working days after approval.

We will keep you updated throughout.

Faulty Return Costs

We will cover or reimburse return postage where appropriate.

3. Delivery Issues — Lost, Damaged or Delayed

If your parcel has an issue, we will investigate with the courier, keep you updated, and handle each case fairly and individually.

Under UK law, the retailer remains responsible until delivery is complete.

4. Refund Times

Under UK law, refunds must be issued within 14 days of receiving returned goods. We aim to process refunds much faster wherever possible.

5. Your Statutory Rights

Nothing in this policy affects your legal rights.

This includes:

• Consumer Contracts Regulations 2013.
• Consumer Rights Act 2015.
• UK food safety regulations.
• Protection from unfair trading laws.

We cannot reduce your legal rights — only improve them.

6. Food Safety & Product Recalls

If a product safety issue arises, we will act immediately, remove affected stock, contact customers where possible, and provide full refunds where required.

Your safety always comes first.