How much does delivery cost?

Delivery costs depend on your location and are calculated at checkout based on your delivery address.

How fast is delivery?

• Orders placed before 12pm, Monday–Friday, may qualify for next working day delivery.
• Orders placed after 12pm are processed the next working day.
• Delivery times are estimates, not guarantees.
• Remote areas may take longer.
• Courier delays can occasionally occur.

Who delivers my order?

We use DPD Local, one of the UK’s most reliable courier services.

This allows live parcel tracking, 1-hour delivery windows, and delivery updates by text or email where available.

How do I track my order?

Once your order is dispatched, we will email your DPD tracking details.

You can track your parcel using your tracking number and delivery postcode on the DPD tracking page.

What happens if my tracking hasn’t updated?

Tracking may not appear immediately. This is normal — it usually activates once your parcel is scanned at the DPD depot.

If you are concerned, email us and we will check it for you.

info@weeteacompany.com

What if my parcel is delayed, lost, or damaged?

If something goes wrong, we will raise an investigation with DPD, keep you updated, and review each case fairly.

We always aim to resolve delivery issues as quickly as possible.

What if my parcel is returned to you?

Parcels may be returned if the address is incorrect, delivery attempts fail, or the parcel is not collected.

If this happens, we will contact you. Re-delivery may require additional postage.

Do I need to be home for delivery?

Not necessarily. With DPD you can set a safe place, rearrange delivery, or redirect your parcel.

You can manage this via the DPD app or your tracking link.

Should I download the DPD app?

Yes — it is the best way to manage your delivery.

• Track your parcel live.
• Set delivery preferences.
• Change delivery date.
• Get real-time updates.

What happens after I place my order?

You will receive an order confirmation email, dispatch confirmation email, and tracking details once your order has been dispatched.

Your order is officially accepted once dispatched.

Do you deliver outside the UK?

No — we currently deliver within the UK only.

International shipping is paused due to customs complications, delivery reliability issues, and food import restrictions.

Can international customers still buy?

USA customers may be able to order via:

Do you deliver to Northern Ireland?

Not at the moment. Due to customs and regulatory changes, we are temporarily unable to ship to Northern Ireland.

We are working to restore this service with Royal Mail International.

When does responsibility for my parcel pass to me?

Under UK law, responsibility transfers when the parcel is delivered, or when it is left in a safe place as instructed.

Ownership transfers once full payment has been received and the goods have been delivered.

Are delivery charges refundable?

Delivery charges are non-refundable, except where goods are faulty or where a refund is required by UK law.