How can we help?

Ordering from Wee Tea Company is available 24 hours a day through our website. Visit the Wee Tea Shop, choose your teas, add them to basket, and checkout securely online. Retail customers can use their online account for faster checkout, easier repeat orders, saved details, and order management.

Yes. Approved wholesale customers should log in and order online through their wholesale account. This gives access to trade pricing, wholesale ranges, repeat ordering, and account management. If you are not yet registered, apply on our Wholesale Tea UK page.

No. For customer safety, payment security, accurate order details, and better data handling, all orders must be placed securely online through your account. We can answer product or account questions by email, but we cannot process orders or payments by text message, voicemail, or email.

Contact us as quickly as possible at info@weeteacompany.com. There is only a small window before your order enters picking, packing, and dispatch. We may be able to amend items, update delivery details, or cancel before dispatch, but once the order has been processed for shipping we cannot guarantee changes.

Once your order has been dispatched it cannot be amended or cancelled. Please wait for delivery, then follow our returns process if the goods are eligible. Food products must normally remain unopened and in resale condition for non-faulty returns.

We currently deliver within the UK. Mainland England, Scotland and Wales orders under £60 are £3.95, and orders of £60 or more qualify for free delivery. Highlands and Islands orders are charged at £8.00. Northern Ireland shipping is temporarily unavailable.

We primarily use DPD Local. Many orders placed before 12pm Monday to Friday may qualify for next working day delivery where available, but delivery times are estimates and not guaranteed. Remote locations, courier delays, adverse weather, and seasonal demand can all add time.

When your order is dispatched, you will receive tracking details by email. You can track DPD parcels using your tracking number and delivery postcode on the official DPD tracking page. Tracking may only activate once DPD has scanned the parcel at the depot.

Email us with your order number and details. We will raise an investigation with the courier and keep you updated. If a parcel is returned because of incorrect address details, failed delivery attempts, or non-collection, additional postage may be needed to resend it. If we cannot reach you within 2 weeks, we may refund the order minus original shipping and a £5 administration fee.

Not at present. Direct international shipping is paused due to customs, courier reliability, and food product shipping challenges. See the International Shipping section for more detail.

Yes, unopened, non-faulty food products may be returned within 30 days of receiving your order, provided they are unused, in their original packaging, and in perfect resale condition. For food safety and hygiene reasons, opened products cannot normally be returned unless they are faulty.

For non-faulty returns, return postage or courier costs are the customer’s responsibility. Please include your full name, order number, contact details, and reason for return inside the parcel so we can identify it quickly.

Send eligible returns to: Customer Services, Wee Tea Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, Fife, KY12 7SN. We recommend using a tracked service because you remain responsible for the goods until they reach us.

Once your return is received and inspected, approved refunds are sent back to your original payment method within 3–4 working days where possible. Banks and payment providers may take additional time to show the funds in your account.

Email info@weeteacompany.com immediately and mark your subject line “URGENT – FAULTY RETURN”. Include your full name, order number, product name, Best Before date, batch code if available, a description of the issue, and photos if possible.

Your safety comes first. Where necessary, we may pause sales, investigate the batch, remove stock from sale, contact affected customers, or carry out a precautionary recall. Please allow up to 7 working days for product investigation. We will keep you updated by email.

No. Your statutory rights under UK consumer law are not affected. If goods are faulty, incorrect, or not as described, you may be entitled to a refund, replacement, or other remedy.

Use the password reset option in your website account area. This is normally the fastest way to regain access so you can continue shopping, reordering, and managing your details.

Email info@weeteacompany.com with your name, the email address linked to your account, and a clear description of the issue. Please never send passwords or payment details by email.

Email us and mark your message “FAO Technical Support”. Include your name, what you were trying to do, the page or checkout step where the issue happened, your device/browser if known, and screenshots if available. This helps us diagnose the problem much faster.

Your message will be reviewed by our team, including Derek Walker where needed, to help diagnose and resolve the issue. Most website issues are straightforward, but occasionally something needs deeper checking behind the scenes.

We aim to reply within 1–2 working days during Customer Service hours, Monday to Friday, 09:00–16:00. If you have not heard back within 48 hours, please check your junk/spam folder and email us again if needed.

Email info@weeteacompany.com and put “URGENT” in the subject line. Include your contact name, telephone number, order number if relevant, and a short summary of the issue so we can route it correctly.

Great tea starts long before it reaches your cup. We source from trusted growers and established tea-producing regions around the world, choosing ingredients for flavour, aroma, strength, consistency, and how well they perform in a blend. The teas are then brought together and blended by Jamie in Dunfermline, Scotland.

Our teas are carefully blended at Wee Tea HQ in Dunfermline, Fife. We focus on balanced flavour profiles, regular taste testing, batch consistency, and making sure every blend gives the “just-right” cup customers expect from us.

Yes. There is no plastic in our teas or tisane blends, and our tea bags do not use nylon, polypropylene, or plastic mesh materials. We believe plastic does not belong in a cup of tea.

We do not currently offer a standard free sample service for retail customers, but this is something we may consider in the future. If a sample is requested by a wholesale customer, we may include it free of charge with your next order, but we do not send samples on their own as standard, due to postage and operational costs. You can email us before ordering if there is a specific tea you are curious about.

Yes. Our current tea range is fully plant-based and suitable for vegans. You can enjoy the blends black, with dairy milk, or with your favourite plant-based alternative. Oat milk works beautifully with many of our blends.

Herbal teas and tisanes are naturally caffeine-free because they do not contain leaves from the tea plant. Common caffeine-free options include peppermint, chamomile, rooibos-based blends, fruit infusions, and herbal wellness blends. Black tea, green tea, white tea, breakfast tea, and Earl Grey naturally contain caffeine.

Yes. Our teas and tisanes are gluten free and do not use wheat, barley, rye, or gluten-containing grains as ingredients. If you have coeliac disease or severe allergies, email us for extra reassurance and ingredient information before ordering.

Nutritional information is available on product pages, packaging, and wholesale specification sheets where applicable. Most teas and tisanes are naturally very low in calories and contain no added sugar, fat, or salt unless specifically stated.

As a general guide, most of our teas have a shelf life of around 2 years from production. Every product has a Best Before date and batch code on the packaging. After the Best Before date, tea is not necessarily unsafe, but flavour and aroma may reduce over time.

Store tea in a cool, dry place away from direct sunlight, moisture, and strong odours. Keep packaging tightly sealed between uses to protect the natural flavour and aroma.

We are not currently a certified organic or Fairtrade brand. However, we work with trusted suppliers and review sourcing with a focus on food safety, responsible supply chains, ethical practices, and quality. Certification can be complex for a small business using many ingredients across many blends.

In many cases, yes, but please be mindful of caffeine and herbal ingredients. UK guidance commonly recommends limiting total caffeine intake during pregnancy, and some herbs may not be suitable. Always check with your midwife, GP, or healthcare professional before trying new herbal blends during pregnancy.

Natural flavourings are flavouring materials derived from natural sources such as plants, fruits, herbs, spices, or essential oils. We use them carefully and sparingly to support the flavour profile of some blends. Many of our teas contain no added flavourings at all.

Tea is a natural agricultural product affected by weather, harvests, global shipping, customs, and supply availability. If needed, we may make small adjustments to ingredients or ratios, but our priority is always to maintain the flavour, aroma, and quality customers know and love.

Allergen information is available on individual product pages, product packaging labels, and ingredient information supplied by our suppliers. Because recipes and sourcing can change, always check the packaging before consuming.

Please read product labels carefully and email us before purchase if you are unsure. Include the product name and your specific concern so we can check the information available to us.

A “may contain” statement means the product or its ingredients may have been handled in environments where allergens are present. It reflects a possible cross-contamination risk, not necessarily an intentional ingredient.

We review ingredient specifications, work closely with suppliers, monitor allergen controls where possible, update labelling when needed, and investigate potential risks quickly. If an issue is identified, we act transparently in line with food safety guidance.

A product recall is a formal process used to remove unsafe or non-compliant food products from sale and consumption. This may happen due to a safety concern, allergen or labelling error, quality issue, or regulatory advice.

A recall notice will identify affected products using details such as product name, batch code, Best Before date, and any other relevant information. This helps customers check whether their product is affected.

Stop using the product immediately, check the batch code and Best Before date, and follow the instructions in the recall notice. Confirmed affected products will be eligible for a full refund.

Email info@weeteacompany.com with the product name, batch code if available, Best Before date if relevant, and your specific question.

No. We currently only ship within the UK. If you enter an international address at checkout, you may see “No Shipping Options” because we do not currently deliver to that location.

We trialled international shipping, but fresh blended tea has caused repeated issues with customs paperwork, courier reliability, damaged parcels, returned orders, lost boxes, and rejected claims. For a small team, the time and cost involved made it unsustainable and unreliable for customers.

Problems included detailed customs paperwork for every ingredient in each blend, parcels sent to incorrect addresses, wet or opened boxes, lost parcels, orders returned by customs, and courier compensation claims being rejected. Recent international orders were too consistently problematic to continue responsibly.

Yes. We have big plans to grow internationally and are exploring better logistics partners, stockist partnerships, regional fulfilment, and more customs-friendly solutions. We will only restart when we believe the customer experience will be reliable.

If you know someone in the UK, they can order from our website and then arrange their own international courier. However, that onward shipment is outside Wee Tea Company’s control.

We will announce major updates on our website, email newsletter, and social media channels.

Register your business through our Wholesale Tea UK page. We aim to review applications within 2 working days and reserve the right to approve or decline at our discretion. We currently only approve UK-based businesses.

Once approved, you will receive access to wholesale pricing and ordering. You will also automatically receive a free wholesale sample pack within 7 working days, subject to availability.

A typical sample pack includes Breakfast Blend, Earl Grey, Gunpowder Green Tea, Peppermint, Camomile, and a Strong Coffee Bag, plus a current wholesale price list and welcome information. Contents may vary depending on stock.

Yes. Mainland UK wholesale customers receive free delivery when spending £100 or more.

We operate Gold and Platinum wholesale levels based on average annual spend. Gold is generally £1,999 or less annual spend. Platinum is generally £2,000 or more annual spend.

Gold customers can pay by debit/credit card or PayPal. Platinum customers can usually pay by card, PayPal, or 30 days credit account if approved. Credit accounts are subject to internal approval and may include credit checks or trading history review.

Overdue invoices may attract late fees: 30–60 days overdue may incur 5%, 60–90 days may incur 10%, and 90+ days may be passed to external debt recovery. New orders may be paused until outstanding invoices are cleared.

We do not supply fixtures or branded cups, as each business should choose displays and serving materials that suit its own brand. We can provide A5 graphics for retail spaces, and approved wholesale customers may use our website and social media images as long as they are not altered.

Yes, but this is handled by our sister company, The Big Blending Company. For white label blends, new recipes, packaging, branding, or bespoke tea projects, email info@bigblendingcompany.com.

The Big Tea Club is our monthly tea subscription. It is designed for regular tea drinkers, busy tea lovers, and gifts, helping keep your tea cupboard stocked without needing to remember to reorder.

At present, The Big Tea Club is available within Mainland UK only. It is not currently available for Northern Ireland, Scottish Highlands, Scottish Islands, other UK Islands, or international addresses.

Orders placed outside eligible delivery areas will be cancelled and any payment taken will be refunded in full. Please only subscribe if your delivery address is within Mainland UK.

Yes. You are always in control and can pause or cancel your subscription at any time.

Sustainability is something we consider across sourcing, packaging, delivery, and daily operations. We do not claim perfection, but we are committed to doing better where we can, learning as we grow, and making practical improvements step by step.

Yes. Our tea bags are made from Soilon, a plant-based material derived from cornstarch. They are plastic-free and compostable. They break down fastest in food waste or industrial composting systems, while home composting may take longer depending on conditions.

Food waste collection is recommended where available. You can also home compost them, but breakdown time depends on airflow, moisture, temperature, and the balance of organic material in your compost.

Our resealable pouches help keep tea fresher for longer, reduce the need for extra inner packaging, are lightweight for shipping, and help prevent food waste by protecting flavour and aroma between uses.

Recycling rules vary across UK councils, so check local guidance. Some areas accept flexible packaging through soft plastic collection points or specialist schemes. Reuse is encouraged first: refill with tea, store dry foods, herbs, spices, or use for travel and kitchen organisation.

Yes. Our black metal caddies are durable, reusable, and recyclable. Metal can be recycled repeatedly without losing quality, and the caddies are designed to be refilled and used for years.

We reuse and repurpose packaging materials, especially cardboard, where practical. We also choose sea freight over air freight where possible, reduce unnecessary single-use items, encourage customers to combine orders, and use courier networks with efficient route planning.

No. We no longer have a physical Wee Tea shop in Dunfermline, but our products are stocked in selected independent retailers and partner stores across the UK.

No. Each store chooses its own range, so stock varies by location, demand, season, and available shelf space. Not every tea is available in every shop.

No. We do not hold live stock information for individual retailers. If you want something specific, please contact the store directly for the most accurate answer.

Buying from a stockist supports both Wee Tea Company and the brilliant independent shops who choose to stock us. It is also a lovely way to discover new blends in person.

Wee Tea Company began with a simple idea: to make really good tea feel special, personal, and easy to enjoy every day. From Wee Tea HQ in Dunfermline, we have grown into a busy independent Scottish tea company serving customers across the UK.

We are a small team. Derek looks after company direction, website and technical support. Jamie looks after company, finance, blending, and wholesale. Martin supports retail operations, dispatch and customer service. Anthony supports logistics and day-to-day operations. Julie supports accounts and weekly business admin.

We believe in honest communication, high-quality blends, friendly human customer service, doing things properly, and supporting a growing tea community. We are modern, flexible, and small enough to care personally.

Yes. We welcome enquiries from journalists, bloggers, podcasts, radio, television, online publications, reviewers, influencers, and brand collaborators. Email info@weeteacompany.com with your organisation, enquiry, deadline, and any specific requests.

Yes. We regularly support charities, community projects, and local initiatives. We often focus on one chosen charity each quarter so we can build a meaningful relationship and support their work through awareness, fundraising, and customer engagement where possible.

We are developing a Wee Tea Company Affiliate Programme for bloggers, creators, influencers, and tea lovers. Updates will be shared on our website and social channels when applications open.

Yes. In partnership with The Big Blending Company, we are open to co-branded teas, bespoke blends, limited editions, gifting ranges, retail or hospitality exclusives, and creative product development projects. Email info@weeteacompany.com with your idea.

This website is owned and operated by Wee Tea Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, Fife, KY12 7SN, United Kingdom. For legal, privacy, customer service, or website enquiries, email info@weeteacompany.com.

After placing an order, you will receive an order confirmation email. A contract is only formed when we dispatch your order and send dispatch confirmation. We reserve the right to refuse or cancel any order before dispatch, including for stock, payment, delivery, or pricing issues.

Under UK consumer rules, you normally have 14 days from receiving goods to cancel an online order. However, food and drink products may be exempt where packaging has been opened or hygiene/safety seals have been broken. This does not affect your rights if goods are faulty or not as described.

We sell tea, herbal infusions and related food products. Product labels and pages provide ingredient and allergen information where applicable. Best Before dates and batch codes help us manage traceability, quality checks, and any product safety action such as recalls.

We process personal data in line with UK GDPR and the Data Protection Act 2018. We use data to process orders, provide support, manage accounts, meet legal obligations, handle product safety notices, and send marketing where permitted. We do not sell customer data.

No. Payments are handled securely by third-party payment providers. We do not store full card details on our website.

We may send marketing communications where permitted, and you can unsubscribe at any time. Unsubscribing from marketing does not stop essential service emails such as order confirmations, dispatch updates, account messages, or product safety notices.

Text, images, branding, graphics, product descriptions, layouts, and other website materials are owned by or licensed to Wee Tea Company. They must not be copied, altered, redistributed, or used commercially without written permission.

No. Wee Tea Company is an independent Scottish tea business and is not affiliated with any unrelated company, estate, plantation, or organisation using a similar name. We do not grow tea in Scotland; we source globally and blend in Dunfermline.

These terms are governed by the laws of Scotland. Any disputes are subject to the jurisdiction of the Scottish courts. Nothing in our terms removes your statutory rights or any liability that cannot legally be excluded.