How can we help?

Ordering is quick, secure and available 24 hours a day, 7 days a week. Retail customers can browse our full range of teas, gifts and goodies, add favourites to basket, checkout securely, save details for future orders and manage purchases through an online account. Wholesale customers should log in to their approved Wholesale Account to access trade pricing, wholesale ranges, repeat ordering and account management. All orders must be placed securely online through the Wee Tea Company website.

No. For customer safety, payment security, accurate order details and better data handling, we no longer accept orders or payments by text message, voicemail or email. We can help with questions by email, but the order itself must be placed securely online through your account.

We will always try to help where we can, but there is only a short window for changes. Once confirmed, orders quickly enter our picking and packing system. We may still be able to amend items, update delivery details or cancel before dispatch, but once your order has been processed for shipping, changes are no longer possible. Email us as soon as possible with your full name, order number and what you would like to change or cancel.

Once your order has been dispatched, it cannot be amended or cancelled. You will need to wait for delivery and then follow our returns process if the goods are eligible. You should receive dispatch information and tracking details by email once your parcel leaves us.

We currently deliver within the UK. UK orders up to and including £35 are £2.95 by Royal Mail Tracked 48. UK orders over £35 qualify for free delivery. Scottish Highlands, Scottish Islands and other UK Islands are covered by our UK delivery information unless shown otherwise at checkout. Northern Ireland delivery is £3.95. International shipping is currently paused.

We dispatch orders from Wee Tea HQ in Dunfermline, Fife, primarily using Royal Mail Tracked 48. Royal Mail Tracked 48 usually aims to deliver within 2 working days after dispatch, but delivery times are estimates only and not guaranteed. Remote locations, seasonal demand, adverse weather and courier delays can all add time.

When your order is dispatched, we will send Royal Mail tracking details to your email. You can track your parcel using your unique tracking number through Royal Mail. Tracking may only activate once Royal Mail has scanned the parcel into its network. We can track your parcel too, so get in touch if you wish further assistance.

Please ensure your full delivery address, postcode, email address and any safe place instructions are correct before placing your order. We cannot accept responsibility for failed deliveries caused by incorrect or incomplete information. Delivery is considered complete once the parcel has been left at the address or safe place provided, unless an issue is caused by our negligence.

If something goes wrong in transit, we will raise an investigation or claim with the courier and keep you updated by email. If a parcel is returned because the address is incorrect or incomplete, delivery attempts fail, it is not collected from a pickup point or locker, or delivery instructions cannot be followed, we will contact you to confirm details and arrange redelivery where possible. Additional postage may be required. If we cannot reach you within 2 weeks, we may refund the order minus original shipping and a £5 administration fee.

Yes. You can send tea directly to someone else by entering their delivery address at checkout. Please check all details carefully before placing the order. If you need help before ordering, email us and we will be happy to guide you.

Yes. Unopened, non-faulty food products may be returned within 30 days of receiving your order, provided they are unused, in their original packaging and in perfect resale condition. For non-faulty returns, return postage or courier costs are the customer responsibility.

Please return eligible items to: Customer Services, Wee Tea Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, KY12 7SN. Include your full name, order number, contact details and reason for return inside the parcel so we can identify and process it quickly. We recommend using a tracked service.

Once your return is received and inspected, our Retail Director will review and approve the return. Approved refunds will be sent to your original payment method within 3-4 working days, and often sooner where possible. Banks and payment providers may take additional time to show funds.

Please email us immediately and mark your subject line URGENT – FAULTY RETURN. Include your full name, order number, product name, Best Before date, batch code if available, a description of the issue and photos if possible.

Your safety is our number one priority. Where necessary, we may pause sales of the product, investigate the batch, remove stock from sale, contact affected customers and carry out a precautionary recall if required. Product investigations may take up to 7 working days, and we will keep you updated by email.

Please return faulty products to: Customer Services (FAULTY RETURN), Wee Tea Company, Unit 13 Dickson Street, Elgin Industrial Estate, Dunfermline, KY12 7SN. Please include your name and order details so we can process your refund quickly.

For Food Health & Safety enquiries, please contact Jamie, Company Director, via info@weeteacompany.com.

No. Your statutory rights are not affected. If goods are faulty, incorrect or not as described, you may be entitled to a refund, replacement or other remedy under UK consumer law.

If something is not working quite as it should, please email us with as much detail as possible. Include your name, a clear description of the issue, screenshots if available, and the page or step where the problem occurred. Please mark your email FAO Technical Support.

Your query will be reviewed by our team, including Derek Walker where needed, to help diagnose and resolve the issue as quickly as possible.

Most technical issues are resolved within 1-2 working days, depending on complexity. Website issues are rare, but like any website, the occasional glitch can happen. We appreciate your patience while we fix things behind the scenes.

Yes. Use the password reset option through your account dashboard if you cannot access your account. If you are still stuck, or if checkout or payment is not working, email us with the email address linked to your account, what you were trying to do, and any screenshots. Please never send passwords or full payment details by email.

Email is the best way to reach us. As a small independent brand with a flexible way of working, email helps us direct your enquiry to the right person and respond as efficiently as possible. For general enquiries, email info@weeteacompany.com.

Please include your name, order number if relevant, contact details and a clear summary of your enquiry. The more detail you provide, the quicker we can help.

We aim to reply to all Customer Service emails within 1-2 working days. Customer Service hours are Monday to Friday, 09:00-16:00.

Email info@weeteacompany.com and mark your subject line URGENT. Please include your contact name, telephone number, order number if relevant and a short summary of the issue so we can route it correctly.

Please check your junk or spam folder. There may be a temporary technical delay, or your email may not have reached us successfully. If needed, please email us again and we will be happy to help.

We are a small modern business with a flexible team. We may be in meetings, out on business, blending tea, packing orders or working behind the scenes. Email gives us a clear record, helps us route enquiries properly and ensures every message is read by a real person.

The Big Tea Club Monthly Subscription ended on 30th September 2026. With so many teas in the Big Tea Shop, you can order any time, any day you choose.

No. We do not offer international shipping at this time. We currently only ship within the UK, which is why customers outside the UK may see “No Shipping Options” at checkout.

We have grown quickly and our reputation for quality tea, coffee and hot chocolate has reached customers around the world. However, international delivery trials using major couriers have caused repeated issues. Over the last 2 years, we have experienced problems with international couriers including FedEx, Royal Mail International, Evri and Parcelforce International. The volume and seriousness of these issues made international courier shipping unsuitable for us at present.

Problems included detailed customs paperwork being requested for every fresh tea ingredient in each blend, parcels being sent to wrong addresses, damaged, wet or opened boxes, lost parcels that were never found, entire orders being returned by customs, and compensation claims being rejected by couriers.

As a small tea team, we decided that the time, cost and customer experience risks involved meant it is not currently feasible to ship fresh tea internationally by postal courier in this way. Pausing direct international shipping helps protect product quality, customer experience and reliable delivery standards.

Yes, we absolutely intend to find better long-term solutions. We are exploring improved logistics partners, international stockist partnerships, regional fulfilment options and customs-friendly solutions.

We will share any major changes through website updates, Facebook, Instagram, X/Twitter and our email newsletter.

We source teas from trusted growers and established tea-producing regions known for quality, consistency and character. Each ingredient is chosen for flavour, aroma, strength and how well it performs in a blend. While our teas begin their journey around the world, they are carefully brought together and blended at Wee Tea HQ in Dunfermline, Scotland.

Yes. There is no plastic in our teas or tisane blends, not in the ingredients, not in the tea bags and not in the flavouring systems we use. We do not use nylon, polypropylene or plastic mesh pyramid bags.

We do not currently offer a standard free sample service for retail customers. If there is a particular tea or tisane you are interested in trying, you are welcome to email us. If stock is available, we may be able to include a sample with your next order, but we do not send samples on their own due to postage and operational costs.

Everything in our current tea range is plant-based and suitable for vegans. All Wee Tea Company teas and tisanes are gluten free and do not use wheat, barley, rye or gluten-containing grains as ingredients. Herbal teas and tisanes are naturally caffeine-free because they do not contain leaves from the tea plant. Traditional teas such as Breakfast Tea, Earl Grey, Green Tea and White Tea naturally contain caffeine.

As a general guide, our teas typically have a shelf life of around 2 years from production. Every product includes a Best Before date and batch code. Store tea in a cool, dry place, keep packaging tightly sealed, avoid direct sunlight and moisture, and keep away from strong odours.

We are not currently a certified organic or Fairtrade brand. As a small independent tea company with a wide range of ingredients, certification across every component is complex and often not practical. However, we focus strongly on responsible sourcing, supplier relationships, food safety standards, ethical labour practices, responsible farming and transparency in supply chains.

In most cases, tea can be enjoyed during pregnancy, but you should be mindful of caffeine intake and certain herbal ingredients. UK guidance generally recommends keeping total caffeine intake to no more than 200mg per day during pregnancy. Herbal blends can be complex, so please check ingredients carefully and speak to your midwife, GP or healthcare provider before trying new herbal teas.

Allergen information is available on individual product pages, product packaging labels and ingredient declarations provided by suppliers. Because recipes and sourcing can occasionally change, customers with allergies or dietary concerns should always read product labels carefully and contact us before purchase if unsure.

Some products may include precautionary allergen statements such as “may contain nuts” or “produced in a facility that handles…”. These statements reflect shared production environments and supplier supply chains where cross-contamination risk may exist.

We work closely with suppliers and production partners to review ingredient specifications, monitor allergen controls, update labelling where necessary, investigate potential risks immediately and comply fully with UK food safety standards.

A product recall is a formal process used to remove unsafe or non-compliant food products from sale and consumption to protect public health. Recalls are extremely rare, but we maintain traceability systems and procedures so we can act quickly if needed.

Email info@weeteacompany.com with the product name, batch code if available, Best Before date if available, order details if relevant and your specific question. If there is any doubt, we would always rather you ask.

We love working with independent coffee shops to bring premium tea to complement your coffee offering, and we know how busy running a cafe can be, so we aim to make everything as simple as possible to start.

1. Join the Tea Team

Simply register your business through the Wholesale Business tab at www.weeteacompany.com. I will approve your business account within 24 hours and automatically send you our free Tea Discovery Box, featuring six of our top teabags:

Breakfast Blend, Breakfast Decaf, Earl Grey Black, Gunpowder Green, Peppermint Premium, Camomile.

2. Enjoy your free Discover Tea samples

Inside the box, as well as the tea, you will also find our latest Wholesale Welcome Pack, including the wholesale price list. If you would like to see our prices sooner, once your account has been approved you can log in and access the Wholesale Order Form in your Wholesale tab.

3. Premium loose leaf tea

We offer 100g resealable pouches across our loose-leaf range, as well as 500g larger bags, giving you the flexibility to choose what works best for your business. No minimum orders here. The Top 6 are the base, but we also encourage cafe customers to take one small 100g of Mighty Chai, Rhubarb Rooibos & Wild Berry as they are really popular after the Top 6 above.

Try a 100g loose leaf of something unique or different and see what your customers think. We encourage experimenting with new flavours with no commitment for you. With nearly 60 tea blends currently available, there is always plenty to explore.

Make it fun for your customers and they will award you 5 stars on Google.

4. Premium biodegradable teabags

We are also proud to offer some of the best biodegradable teabags across our Top UK Tea Blends, including:

Breakfast Blend, Breakfast Decaf, Earl Grey, Highland Toffee, Whisky Gold, Mighty Chai, Gunpowder Green, Rhubarb Rooibos, Gingerbread Rooibos, Lemon Ginger, Wild Berry, Peppermint Premium and Camomile.

These tea blends are proudly seen in the best 5 star hotels, cafes and retailers across the UK, so good in fact we have supplied Royalty in the UK and Dubai. These are the best blends around, in eco friendly tea bags made from Soilon.

5. A live Wholesale Order Form

If you love what we do and would like to work with us, once approved, simply place your order through the Wholesale Order Form, and I will have it dispatched within 2 working days via Royal Mail Tracked 48. Everything on the live form is what is available at that time. If something is not showing, it is out of stock. Our range flexes daily depending on demand as we like to keep the tea collections as fresh as we can. No giant size warehouses here, just fresh tea made in small 5kg batches all year round.

6. Real people. Real tea. Real support when it matters.

As a small business ourselves, we love focusing on what matters most: the tea. Our HQ is based in the City of Dunfermline. As a small tea team of 2 full time and 2 part time team members we are always available via email at info@weeteacompany.com. We are usually blending tea, or dispatching orders most days, so one of us will always aim to reply within 1 working day to help with any tea emergencies as we love to call it.

Your main contact for new Wholesale Accounts is Derek Walker, one of our Founders, Entrepreneurs and Company Director. Derek is available Monday-Thursday, 09:00-16:00 at info@weeteacompany.com and is always happy to support your business.

We want to genuinely help your business grow, so please feel free to get in touch for ideas, advice or anything tea-related. We are always here to help. We hope to welcome you aboard.

Better Tea | Beautiful Blends | Born in Scotland

Apply for a wholesale account through the Wee Tea Company website. Once approved, you can log in to access trade pricing, wholesale ranges, repeat ordering and account management.

Wholesale orders should be placed securely online through an approved Wholesale Account so pricing, stock, order details and payment handling are accurate.

Email info@weeteacompany.com with your business name, contact details, location and what you would like to stock. The team will route your enquiry to the right person.

No. Your statutory rights are not affected. These help centre answers are designed to explain our service processes clearly and do not remove rights you may have under UK consumer law.

Yes. We may update this help centre from time to time to reflect operational, courier, legal, product or service changes. The latest version shown on the website applies.