How can we help?

Ordering is quick, secure and available 24 hours a day, 7 days a week. Retail customers can browse our full range of teas, gifts and goodies, add favourites to basket, checkout securely, save details for future orders and manage purchases through an online account. Wholesale customers should log in to their approved Wholesale Account to access trade pricing, wholesale ranges, repeat ordering and account management. All orders must be placed securely online through the Wee Tea Company website.

No. For customer safety, payment security, accurate order details and better data handling, we no longer accept orders or payments by text message, voicemail or email. We can help with questions by email, but the order itself must be placed securely online through your account.

We will always try to help where we can, but there is only a short window for changes. Once confirmed, orders quickly enter our picking and packing system. We may still be able to amend items, update delivery details or cancel before dispatch, but once your order has been processed for shipping, changes are no longer possible. Email us as soon as possible with your full name, order number and what you would like to change or cancel.

Once your order has been dispatched, it cannot be amended or cancelled. You will need to wait for delivery and then follow our returns process if the goods are eligible. You should receive dispatch information and tracking details by email once your parcel leaves us.

We currently deliver within the UK. Mainland England, Scotland and Wales orders under £60 are £3.95, while orders of £60 or more qualify for free delivery. Highlands and Islands orders are £8.00. Northern Ireland delivery is temporarily unavailable while we complete UKIMS-related requirements. International shipping is currently paused.

We dispatch orders from Wee Tea HQ in Dunfermline, Fife, primarily using DPD Local. Many orders placed before 12pm Monday to Friday may qualify for next working day delivery where available, but delivery times are estimates only and not guaranteed. Remote locations, seasonal demand, adverse weather and courier delays can all add time.

When your order is dispatched, we will send DPD Tracking Details to your email. You can track your parcel using your unique tracking number and delivery postcode on the official DPD tracking page. Tracking may only activate once DPD has scanned the parcel at depot. We can track your parcel too, so get in touch if you wish further assistance.

Please ensure your full delivery address, postcode, email address and any safe place instructions are correct before placing your order. We cannot accept responsibility for failed deliveries caused by incorrect or incomplete information. Delivery is considered complete once the parcel has been left at the address or safe place provided, unless an issue is caused by our negligence.

If something goes wrong in transit, we will raise an investigation or claim with the courier and keep you updated by email. If a parcel is returned because the address is incorrect or incomplete, delivery attempts fail, it is not collected from a pickup point or locker, or delivery instructions cannot be followed, we will contact you to confirm details and arrange redelivery where possible. Additional postage may be required. If we cannot reach you within 2 weeks, we may refund the order minus original shipping and a £5 administration fee.

Yes. You can send tea directly to someone else by entering their delivery address at checkout. Please check all details carefully before placing the order. If you need help before ordering, email us and we will be happy to guide you.

Yes. Unopened, non-faulty food products may be returned within 30 days of receiving your order, provided they are unused, in their original packaging and in perfect resale condition. For non-faulty returns, return postage or courier costs are the customer’s responsibility.

Please return eligible items to: Customer Services, Wee Tea Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, KY12 7SN. Include your full name, order number, contact details and reason for return inside the parcel so we can identify and process it quickly. We recommend using a tracked service.

Once your return is received and inspected, our Retail Director will review and approve the return. Approved refunds will be sent to your original payment method within 3–4 working days, and often sooner where possible. Banks and payment providers may take additional time to show funds.

Please email us immediately and mark your subject line URGENT – FAULTY RETURN. Include your full name, order number, product name, Best Before date, batch code if available, a description of the issue and photos if possible.

Your safety is our number one priority. Where necessary, we may pause sales of the product, investigate the batch, remove stock from sale, contact affected customers and carry out a precautionary recall if required. Product investigations may take up to 7 working days, and we will keep you updated by email.

Please return faulty products to: Customer Services (FAULTY RETURN), Wee Tea Company, Unit 13 Dickson Street, Elgin Industrial Estate, Dunfermline, KY12 7SN. Please include your name and order details so we can process your refund quickly.

For Food Health & Safety enquiries, please contact Jamie, Company Director, via info@weeteacompany.com.

No. Your statutory rights are not affected. If goods are faulty, incorrect or not as described, you may be entitled to a refund, replacement or other remedy under UK consumer law.

If something is not working quite as it should, please email us with as much detail as possible. Include your name, a clear description of the issue, screenshots if available, and the page or step where the problem occurred. Please mark your email FAO Technical Support.

Your query will be reviewed by our team, including Derek Walker where needed, to help diagnose and resolve the issue as quickly as possible.

Most technical issues are resolved within 1–2 working days, depending on complexity. Website issues are rare, but like any website, the occasional glitch can happen. We appreciate your patience while we fix things behind the scenes.

Yes. Use the password reset option through your account dashboard if you cannot access your account. If you are still stuck, or if checkout or payment is not working, email us with the email address linked to your account, what you were trying to do, and any screenshots. Please never send passwords or full payment details by email.

Email is the best way to reach us. As a small independent brand with a flexible way of working, email helps us direct your enquiry to the right person and respond as efficiently as possible. For general enquiries, email info@weeteacompany.com.

Please include your name, order number if relevant, contact details and a clear summary of your enquiry. The more detail you provide, the quicker we can help.

We aim to reply to all Customer Service emails within 1–2 working days. Customer Service hours are Monday to Friday, 09:00–16:00.

Email info@weeteacompany.com and mark your subject line URGENT. Please include your contact name, telephone number, order number if relevant and a short summary of the issue so we can route it correctly.

Please check your junk or spam folder. There may be a temporary technical delay, or your email may not have reached us successfully. If needed, please email us again and we will be happy to help.

You can email us about Customer Services, Technical Support, Wholesale Enquiries, Finance / Accounts, Orders & Deliveries, Product Questions and General Enquiries. We will make sure your message reaches the right person.

We are a small modern business with a flexible team. We may be in meetings, out on business, blending tea, packing orders or working behind the scenes. Email gives us a clear record, helps us route enquiries properly and ensures every message is read by a real person.

The Big Tea Club Monthly Subscription is the easiest way to keep your tea cupboard happily stocked all year round. Simply join, and we will send your tea by post each month as an ongoing subscription.

It is ideal for busy tea lovers who never want to run out, regular tea drinkers who enjoy convenience, gifting someone a monthly tea treat, or taking the hassle out of reordering.

At present, The Big Tea Club is available only within Mainland UK. It is not currently available for Northern Ireland, Scottish Highlands, Scottish Islands, other UK Islands or international addresses.

Please only subscribe if your delivery address is within Mainland UK. Orders placed outside eligible areas will be cancelled, and any payments taken will be refunded in full.

Yes. You are always in control. You may pause or cancel your subscription at any time — no fuss, no stress, just tea your way.

If you have any questions about The Big Tea Club, email info@weeteacompany.com and our Customer Services team will be happy to help.

No. We do not offer international shipping at this time. We currently only ship within the UK, which is why customers outside the UK may see “No Shipping Options” at checkout.

We have grown quickly and our reputation for quality tea, coffee and hot chocolate has reached customers around the world. However, international delivery trials using major couriers have caused repeated issues. Over the last 2 years, we have experienced problems with international couriers including FedEx, Royal Mail International, Evri and Parcelforce International. The volume and seriousness of these issues made international courier shipping unsuitable for us at present.

Problems included detailed customs paperwork being requested for every fresh tea ingredient in each blend, parcels being sent to wrong addresses, damaged, wet or opened boxes, lost parcels that were never found, entire orders being returned by customs, and compensation claims being rejected by couriers.

As a small tea team, we decided that the time, cost and customer experience risks involved meant it was not currently feasible to ship fresh tea internationally by postal courier in this way. Pausing direct international shipping helps protect product quality, customer experience and reliable delivery standards.

Yes, we absolutely intend to find better long-term solutions. We are exploring improved logistics partners, international stockist partnerships, regional fulfilment options and customs-friendly solutions.

If you know someone in the UK, they may be able to purchase tea from our website and send it to you using an international courier of their choice. This would be arranged independently of Wee Tea Company. Customers in the USA may also wish to check Naturally Scotland for current availability.

We will share any major changes through website updates, Facebook, Instagram, X/Twitter and our email newsletter.

Great tea starts long before it reaches the cup. We source teas from trusted growers and established tea-producing regions known for quality, consistency and character. Each ingredient is chosen for flavour, aroma, strength and how well it performs in a blend. While our teas begin their journey around the world, they are carefully brought together and blended at Wee Tea HQ in Dunfermline, Scotland.

We focus on quality, flavour and consistency over shortcuts. We review blends regularly, taste-test throughout development, ensure quality across each batch and only adapt when necessary due to global supply or seasonal variation. If changes are required, we work hard to keep the flavour profile as close as possible to the original.

Yes. There is no plastic in our teas or tisane blends — not in the ingredients, not in the tea bags and not in the flavouring systems we use. We do not use nylon, polypropylene or plastic mesh pyramid bags. We believe plastic does not belong in a cup of tea.

We do not currently offer a standard free sample service for retail customers. If there is a particular tea or tisane you are interested in trying, you are welcome to email us. If stock is available, we may be able to include a sample with your next order, but we do not send samples on their own due to postage and operational costs.

Everything in our current tea range is plant-based and suitable for vegans. All Wee Tea Company teas and tisanes are gluten free and do not use wheat, barley, rye or gluten-containing grains as ingredients. Herbal teas and tisanes are naturally caffeine-free because they do not contain leaves from the tea plant. Traditional teas such as Breakfast Tea, Earl Grey, Green Tea and White Tea naturally contain caffeine.

Nutritional information varies by blend and is available on individual product pages, product packaging and wholesale specification sheets where applicable. Most teas and tisanes are naturally very low in calories and contain no added sugar, fat or salt unless specifically stated.

As a general guide, our teas typically have a shelf life of around 2 years from production. Every product includes a Best Before date and batch code. After the Best Before date, tea is not necessarily unsafe, but flavour and aroma may reduce. Store tea in a cool, dry place, keep packaging tightly sealed, avoid direct sunlight and moisture, and keep away from strong odours.

We are not currently a certified organic or Fairtrade brand. As a small independent tea company with a wide range of ingredients, certification across every component is complex and often not practical. However, we focus strongly on responsible sourcing, supplier relationships, food safety standards, ethical labour practices, responsible farming and transparency in supply chains.

In most cases, tea can be enjoyed during pregnancy, but you should be mindful of caffeine intake and certain herbal ingredients. UK guidance generally recommends keeping total caffeine intake to no more than 200mg per day during pregnancy. Herbal blends can be complex, so please check ingredients carefully and speak to your midwife, GP or healthcare provider before trying new herbal teas.

Natural flavourings are flavouring materials derived from natural sources such as plants, fruits, herbs, spices or essential oils. They are used carefully and sparingly to support the flavour of a blend and must meet UK food safety standards. Tea is a global agricultural product, so supply can be affected by weather, harvests, transport, customs, global events and shipping disruption. Where necessary, we may make small adjustments to ingredients or blend ratios while aiming to maintain the same taste, aroma and quality customers expect.

Allergen information is available on individual product pages, product packaging labels and ingredient declarations provided by suppliers. Because recipes and sourcing can occasionally change, customers with allergies or dietary concerns should always read product labels carefully and contact us before purchase if unsure.

Some products may include precautionary allergen statements such as “may contain nuts” or “produced in a facility that handles…”. These statements reflect shared production environments and supplier supply chains where cross-contamination risk may exist.

We work closely with suppliers and production partners to review ingredient specifications, monitor allergen controls, update labelling where necessary, investigate potential risks immediately and comply fully with UK food safety standards. If any issue is identified, we act quickly and transparently in line with regulatory guidance.

A product recall is a formal process used to remove unsafe or non-compliant food products from sale and consumption to protect public health. Recalls are extremely rare, but we maintain traceability systems and procedures so we can act quickly if needed.

A recall may be required if a batch does not meet internal quality standards, a packaging or labelling error is identified including allergens, a potential safety concern is discovered through testing or feedback, or regulatory authorities advise or instruct us to take action.

Affected products will be clearly identified using product name, batch code, Best Before date and any additional identifying information required. Customers will be contacted where possible, and full instructions will be provided.

Stop using the product immediately, check the batch code and Best Before date, and follow the return instructions provided in the recall notice. A full refund will be arranged for confirmed affected products.

Email info@weeteacompany.com with the product name, batch code if available, Best Before date if available, order details if relevant and your specific question. If there is any doubt, we would always rather you ask.

Sustainability is not a trend for us. It is something we consider across sourcing, packaging, delivery and daily operations. As a small independent Scottish tea company, we believe wee choices can add up to something meaningful.

We work with trusted suppliers who share our commitment to quality and responsibility. We aim to choose partners who prioritise ethical growing practices, fair working conditions, responsible land use and long-term environmental care. We regularly review our sourcing approach to ensure it reflects both quality and responsibility.

Yes. Our tea bags are made from Soilon, a natural plant-based material derived from cornstarch. They are plastic-free, natural origin, compostable and designed to break down safely after use. Food waste or industrial composting is recommended where available; home composting is possible but may take longer depending on conditions.

Food waste collection is recommended where available. You can also use home compost, although composting time depends on airflow, moisture and the balance of organic material. Local gardening experts can help if you want to optimise your compost.

Our black metal tea storage caddies are durable, reusable and recyclable. Metal can be recycled repeatedly without losing quality, and the caddies are designed to keep tea fresh, be refilled and reduce single-use packaging waste.

Our black resealable pouches are chosen to balance freshness, practicality and environmental responsibility. They help protect flavour and aroma, reduce the need for extra inner packaging, reseal easily, are lightweight for delivery and help minimise waste compared with heavier or rigid alternatives.

Recycling rules vary across UK councils, so please check local guidance. Some areas may accept flexible packaging through soft plastic collection points, specialist schemes or local council pilots. Reuse first where possible: refill with tea, use for dry food, herbs, spices, baking ingredients, travel or kitchen organisation.

We do not see packaging as an afterthought. There is no perfect solution, only better decisions. We weigh up how materials are produced, how they behave after use, what impact they leave behind and how practical they are for real customers. Where possible, we prioritise materials designed to return safely to nature and avoid long-term harm.

We focus on using responsibly sourced wood and recycled materials where practical, choosing sea freight over air freight wherever possible, working with electric DPD vans where available, reusing packaging materials within the warehouse, recycling and repurposing cardboard, reducing single-use items and encouraging customers to reuse where possible.

No. We do not claim to have everything solved. Sustainability is an ongoing commitment to learn, listen, make practical changes and improve step by step. We believe progress matters more than perfection.

No. We no longer have a physical Wee Tea shop in Dunfermline, but you can still find our products in selected independent retailers and partner stores across the UK.

Wee Tea Company products are available in carefully chosen stockists across the UK. Each store decides its own range, so stock varies from location to location and not every tea is available in every shop.

No. Each partner store manages its own inventory, and Wee Tea Company does not hold live stock information for individual retailers. If you want something specific, please contact the store directly.

Buying from a stockist supports both Wee Tea Company and the brilliant local businesses who choose to stock us. It is also a lovely way to discover new blends in person.

Wee Tea Company may offer a Blue Light Card discount, typically around 10% off full-price products, although this can vary during seasonal promotions or special campaigns. It is available only to verified Blue Light Card members and must be applied through the Blue Light Card portal or link.

Log into your Blue Light Card account, search “Wee Tea Company” in the offers section and view the live discount and terms at checkout. Discounts can change at any time depending on seasonal promotions, product exclusions and partnership updates.

UK cafés, shops, hospitality venues and trade customers can apply for a Wholesale Account via our Wholesale Tea UK page. We review applications individually and reserve the right to approve or decline at our discretion.

Wholesale customers can access trade pricing, wholesale product ranges, easy repeat ordering, account management, flexible ordering and delivery benefits. Mainland UK wholesale orders of £100 or more qualify for free delivery.

Selected approved new wholesale customers may receive a complimentary Wholesale Sample Pack, subject to availability. Typical contents include Breakfast Blend, Earl Grey, Gunpowder Green Tea, Peppermint, Camomile and a Strong Coffee Bag, along with a current wholesale price list and onboarding information.

We operate two wholesale levels based on average annual spend. Gold Wholesale Customers usually spend £1,999 or less annually. Platinum Wholesale Customers usually spend £2,000 or more annually.

Gold customers can usually pay by debit or credit card and PayPal or PayPal Credit. Platinum customers can usually access those options and may be eligible for a 30 Days Credit Account, subject to approval.

Eligible Platinum Wholesale Customers may be offered 30 Days Credit, allowing them to order now and pay later by invoice. Invoices are sent by email after dispatch, payment is due within 30 days and payment is made by bank transfer. Please include your invoice number as the payment reference.

Late payment fees may apply: 30–60 days overdue may attract a 5% late fee, 60–90 days overdue may attract a 10% late fee, and 90+ days overdue may be passed to external debt recovery. New orders may be paused until outstanding invoices are cleared. We always encourage early communication if issues arise.

We do not supply fixtures or branded cups; each business should choose displays and cups that suit its own brand. We can provide A5 graphics for retail spaces, and you may use images from our website and social channels provided they are not altered in any way.

For general wholesale enquiries, email info@weeteacompany.com. Finance Director Jamie Russell can support wholesale finance/account matters at jamie.russell@weeteacompany.com.

Yes, where quantities are suitable and ingredients can be sourced. White label, bespoke blends, packaging, branding and custom tea enquiries are handled by our sister company, The Big Blending Company, at info@bigblendingcompany.com.

Wee Tea Company began with a simple idea: to make really good tea feel special, personal and easy to enjoy every day. From Wee Tea HQ in Dunfermline, Fife, we have grown from a small idea into a busy independent tea company while staying true to good tea, good people and great service.

We are a small team of real people who care about every order and customer. Derek looks after company direction, website and technical support. Jamie looks after company finance, wholesale accounts and business management. Martin supports retail operations, warehouse, dispatch and Customer Services. Anthony supports daily operations and logistics. Julie supports Accounts and weekly business admin.

We believe in honest communication, high-quality tea blends, friendly human customer service, doing things properly rather than quickly, supporting a growing tea community and building a modern, flexible, independent company.

Yes. We welcome enquiries from journalists, bloggers, creators, podcasts, radio, television, online publications, review platforms, influencers and brand collaborators. We can support stories about food and drink, independent business, sustainability, retail, lifestyle, Scottish brands and tea blending.

Where available, we can provide company background, product imagery, brand logos, product details, interview opportunities and quotes from the team. Email info@weeteacompany.com with your name, organisation, enquiry, deadline and any specific requests.

We aim to offer a friendly, flexible and people-focused workplace with tea perks, staff discount, tasting opportunities, a supportive culture, fair pay, pension contributions, development opportunities, wellbeing support and a human approach to work-life balance where possible.

Yes. Giving back is part of who we are. We support charities, community projects and local initiatives that align with our values, often focusing on one chosen charity each quarter so we can build a meaningful relationship and offer practical support through awareness, fundraising, social media, team involvement and customer participation.

We are developing a Wee Tea Company Affiliate Programme for bloggers, content creators, influencers and tea lovers who enjoy sharing great finds. Once launched, approved affiliates will receive a unique code or link and may earn commission on sales generated through genuine recommendations.

Yes. In collaboration with our sister company, The Big Blending Company, we welcome partnership enquiries from businesses and organisations across the UK. Opportunities may include co-branded tea ranges, bespoke blends, limited editions, corporate gifting, retail or hospitality exclusives and creative product development.

Email info@weeteacompany.com with your name and organisation, a short overview of your idea, relevant timelines and any background information. The best collaborations start with a proper conversation, not a hard sell.

This website is owned and operated by Wee Tea Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, Fife, KY12 7SN, United Kingdom. For legal, privacy, terms or website enquiries, email info@weeteacompany.com.

No order is accepted until full payment has been received and cleared. You will receive an order confirmation after payment, but a contract is only formed when we dispatch your order and send dispatch confirmation. We reserve the right to refuse or cancel orders before dispatch.

Consumers generally have the right to cancel online orders within 14 days of receiving goods unless an exemption applies. Food and drink products may be restricted once opened where hygiene or safety is relevant. Our customer returns policy allows unopened, non-faulty food products to be returned within 30 days if they meet our return conditions.

Full payment is taken at checkout unless otherwise agreed in writing, such as approved wholesale credit accounts. Prices are shown in GBP and include VAT where applicable unless stated otherwise. Prices may change without notice. If a pricing error occurs, we may correct the price, cancel the order or offer the option to proceed at the corrected price. Promotions may be adjusted, paused or withdrawn at any time.

All website content, including text, images, branding, product descriptions, graphics and design elements, is owned by or licensed to Wee Tea Company. Content may not be copied, reproduced, modified, redistributed or used commercially without written permission.

We handle personal data responsibly, securely and in line with UK GDPR and the Data Protection Act 2018. We use data to process orders, manage accounts, provide customer support, send service updates, meet legal obligations and send marketing where permitted. We do not sell customer personal data.

No. Payments are processed securely through trusted third-party payment providers. We do not store full card details. We may receive limited transaction information such as name, email and order details.

Under UK data protection law, you may have rights to access your data, correct inaccuracies, request deletion where legally possible, withdraw marketing consent and request a copy of your data. Our website uses cookies to support site performance, customer experience, analytics and shopping functionality. You can manage cookies in your browser settings.

No. Wee Tea Company is an independent Scottish tea business based in Dunfermline and is not affiliated with any unrelated company, estate, plantation or organisation using a similar name. We do not grow tea in Scotland. We source teas and tisanes from reputable growers and suppliers across the world, then blend and package products in Dunfermline.

These terms and any contract formed through use of our website are governed by the laws of Scotland, and disputes are subject to the jurisdiction of the Scottish courts. Nothing in our terms excludes or limits your statutory rights as a consumer, liability for death or personal injury caused by negligence, or any liability that cannot legally be excluded.