UK orders up to and including £35 are £2.95 by Royal Mail Tracked 48. UK orders over £35 qualify for free delivery. Northern Ireland delivery is £3.95. Delivery costs are calculated at checkout based on your delivery address.

We dispatch orders from Wee Tea HQ in Dunfermline, Fife, primarily using Royal Mail Tracked 48. Royal Mail Tracked 48 usually aims to deliver within 2 working days after dispatch, but delivery times are estimates only and not guaranteed. Orders placed after 12pm are processed the next working day. Remote locations, seasonal demand, adverse weather and Royal Mail delays can all add time.

We use Royal Mail Tracked 48 for UK delivery. This provides tracked delivery updates and a reliable UK-wide delivery service for tea orders.

Once your order is dispatched, we will email your Royal Mail tracking details. You can track your parcel using your tracking number on the Royal Mail tracking page: Track your Royal Mail parcel. Tracking may only activate once Royal Mail has scanned the parcel into its network.

Tracking may not appear immediately. This is normal and usually means the parcel is waiting for its first Royal Mail scan. If you are concerned, email us at info@weeteacompany.com and we will check it for you.

If something goes wrong in transit, we will raise an investigation where needed, keep you updated by email, and review each case fairly. We always aim to resolve delivery issues as quickly as possible.

Parcels may be returned if the address is incorrect, delivery attempts fail, delivery instructions cannot be followed, or the parcel is not collected. If this happens, we will contact you. Redelivery may require additional postage.

Not necessarily. Royal Mail may follow available delivery options for your address, including delivery to the address, a safe place where available, or a local collection point if delivery cannot be completed.

You will receive an order confirmation email, dispatch confirmation email, and tracking details once your order has been dispatched. Your order is officially accepted once dispatched.

No. We currently deliver within the UK only. International shipping is currently paused. International shipping is paused due to customs complications, delivery reliability issues, and food import restrictions.

Yes. Northern Ireland delivery is £3.95. Northern Ireland orders are sent using Royal Mail Tracked 48 where available.

Under UK law, responsibility transfers when the parcel is delivered, or when it is left in a safe place as instructed. Ownership transfers once full payment has been received and the goods have been delivered.

Delivery charges are non-refundable, except where goods are faulty or where a refund is required by UK law.

We are always happy to help. Email info@weeteacompany.com with your name, order number, delivery postcode and a short summary of the issue.