Product Recall
Product Safety
Product Recalls
We take product safety, traceability and customer trust seriously. Any current or past recalls will be listed clearly below using product name, SKU, batch code and Best Before information.
| Category | Product | SKU | Batch Code | Best Before | Status | Issue Date |
|---|---|---|---|---|---|---|
| No current or past product recalls. | ||||||
| — | — | — | — | — | — | — |
| — | — | — | — | — | — | — |
| — | — | — | — | — | — | — |
| — | — | — | — | — | — | — |
| — | — | — | — | — | — | — |
🚨 Product Recall Policy
A product recall is a formal process used to remove a tea product from sale and, where necessary, from customers if it is found to be unsafe, incorrectly labelled, or not meeting required quality or legal standards.
This process is carried out in line with UK food safety regulations and guidance from the Food Standards Agency (FSA).
When would Wee Tea Company issue a recall?
Although extremely rare, we may issue a recall if:
- A potential food safety risk is identified.
- Allergen information is missing or incorrect.
- A product does not meet UK legal or regulatory standards.
- A quality issue is reported that could affect safety.
- We are advised to act by regulatory authorities.
Your safety always comes first.
How will I know if a product has been recalled?
If a recall is issued, we will clearly communicate this above. We will also communicate this on our website, by email where purchase details are available, through social media channels, and by direct contact where possible.
We will always provide clear information including the product name, batch code, Best Before date, and what action you need to take.
How do I check if my tea is affected?
All Wee Tea Company products include a Batch Code and a Best Before date. These can be found on your packaging. You can compare these details with any recall notice to confirm whether your product is affected.
If you are unsure, just email us and we will check for you.
What should I do if I have a recalled product?
If you believe your tea may be affected:
- Stop using the product immediately.
- Check the batch code and Best Before date.
- Follow the instructions provided in the recall notice.
- Contact our team if you need help.
We will guide you through the next steps quickly and clearly.
Will I receive a refund or replacement?
Yes. For any confirmed recalled product, we will provide a full refund or a replacement product where appropriate. Refunds are processed promptly once the product has been verified.
How does Wee Tea Company manage product safety?
We operate strict food safety and traceability systems, including:
- Full batch tracking across all products.
- Regular supplier and ingredient checks.
- Ongoing quality control and testing.
- Immediate investigation of any reported issues.
If a problem is identified, we act quickly and responsibly.
Who do I contact about a recall?
If you have any concerns about a product, batch, or recall notice, please contact:
Please include product name, batch code if available, Best Before date, and your query.
Our Promise ☕💛
We take great pride in every tea we produce. While recalls are extremely rare, your safety and trust are our top priorities.
If an issue ever arises, we will act quickly, communicate clearly, and do everything we can to put it right — properly and professionally.