CUSTOMER SERVICES
HOW TO ORDER
HOW TO ORDER?
Sign up at www.weeteacompany.com to create your Online Account, or log in your Online Account & simply place your order online.
Retail – For safety & security, we are no longer able to accept any orders or payment by text, voicemail, or email and ask you to order online 24/7 at www.weeteacompany.com while logged into your Online Customer Account.
Wholesale – For safety & security, we are no longer able to accept any orders or payment by text, voicemail, or email and ask you to order online 24/7 at www.weeteacompany.com while logged into your Online Wholesale Account.
LOG IN ISSUES
If you need a username reminder or password reset this can be done in your Your Account Dashboard at the top of the website. Should you require further assistance email our helpful Customer Services team 24/7 at info@weeteacompany.com
TECHNICAL ISSUES
If you experience any technical faults, our tech guru Derek Walker is always here to help! Please email with your name and technical fault details FAO Technical Support to info@weeteacompany.com.
Technical faults are rare but do happen, so please allow 1-2 working days for a fix.
CONTACT US
EMAIL US
As a small independent brand with flexible working hours we are no longer available via phone unless in an emergency. We kindly ask all Retail & Wholesale Customers to contact us by email so we can direct your question to the right person and answer your questions as efficiently as possible. Please leave your name, details & question to: info@weeteacompany.com.
For urgent enquiries, please email info@weeteacompany.com (marked URGENT) & leave your contact name & number in your email and one of the Wee Tea Company colleagues will be in touch as soon as possible within the business hours).
OUR PROMISE:
We aim to reply to ALL Customer Service emails within 1-2 working days upon receipt. (Mon-Fri 09:00-16:00). If you do not receive a reply within 48 hours, there may be technical issues or your email may have slipped into Google junk mail. Should you not receive a reply, we are sorry and we report all technical issues to our email provider IONOS. Please email us again should you not receive a reply to info@weeteacompany.com.
TECHNICAL SUPPORT:
Please email info@weeteacompany.com
CUSTOMER SERVICES:
Please email info@weeteacompany.com
WHOLESALE CUSTOMERS:
Please email info@weeteacompany.com
FINANCE / ACCOUNTS:
Please email info@weeteacompany.com
WE ARE PROUDLY A FLEXIBLE WORKING COMPANY.
We are a small modern brand with a wee team who all enjoy flexible working hours at our new Wee Tea HQ. We may be out the business in meetings & work hours in the office or blending tea – therefore we are not always available during the traditional office hours but rest assured all emails are read & responded too by us and we will do our best to reply quickly to all enquiries.
REFUND POLICY
NON-FAULTY RETURNS
Shop with confidence at the Wee Tea Company. We want you to love our products! If you change your mind & wish to return any unopened non-faulty food product, you may do so at your own courier expense within 14 days. Kindly post back with a reason for the return to:
Customer Services – Wee Tea Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, KY12 7SN.
If the product is returned unopened, in the original packaging & in perfect condition, our Retail Director will approve and authorise the refund for said product, and credit your bank account within 3-4 working days or less where possible.
FAULTY RETURNS
Where goods are believed to be faulty, please email us (marked URGENT) right away to info@weeteacompany.com with your details, order number, Best Before and product Batch Code if possible. We will investigate immediately, pause all sales of this product and potentially recall any items found to be faulty too. Your safety is our number 1 priority.
Please return any faulty products to:
Customer Services (FAULTY RETURN) Wee Tea Company, Unit 13 Dickson Street, Elgin Industrial Estate, Dunfermline, KY12 7SN.
Please include your name & order details for us to arrange full refund to your bank account. Please allow 7 working days for us to investigate any faulty products, and our Finance Department to refund you within 3-4 working days. Your statutory rights are not affected. We will email you back once we have investigated any product found to be faulty, and destroy any remaining products in this category. We will also notify all customers who have purchased this specific product should this be necessary. For all food H&S enquiries please contact Jamie our Company Director at info@weeteacompany.com
TEA VIP MEMBERSHIP
Q. What is the Wee Tea VIP Club?
Hey there, fabulous tea lovers! Welcome to the one and only TEA VIP Club, where all the tea-rrific perks await you! Our membership is totally free! The free loyal-tea club that gives you more! Welcome to the best loyal-tea club in the UK! We reward loyal-tea with TEA VIP Members getting exclusive VIP Prices & VIP Perks (only visible when signed in as a TEA VIP Member).
Already a TEA VIP Member? LOG IN HERE.
Welcome Offer:
- Not joined yet? Join below and as a new TEA VIP Member you will receive an exclusive *20% OFF Welcome VIP Discount in your inbox.
VIP Prices:
Join now to enjoy exclusive savings!
- Save 5% off Teabags.
- Save 5% off Loose Leaf Tea.
- Save 5% off Storage Caddies.
- Save 10% off Mug Infusers.
VIP Perks:
All TEA VIP Members now enjoy free treats with every order:
VIP Prizes:
- VIP Members automatically entered to win a Top 5 Luxury Gift Box! (One winner chosen at random 1st day of each month & contacted by email).
TEA VIP – GIVES YOU MORE!
So hold on to your tea cups, because being a VIP member means you’re in for some serious tea-mazing adventures. Get ready to dive into selected offers, services, and exclusive events brought to you by the awesome Wee Tea Company. That’s not all! With our VIP membership, you’ll experience the Wee Tea Company like never before. We’ll may tailor-make your tea journey with personalized offers and recommendations that are just your cup of tea. (Oh, and don’t worry, we’ve got your privacy covered too! You can find all the juicy details about how we handle your personal data in our Privacy Notice section).
The VIP Club is optional, and customers may choose not to become a VIP Member. You have to join up on our VIP page with your name, address and DOB to become a VIP Member. If you choose to purchase without becoming a VIP Member, or join after purchasing, we are unable to refund the difference once paid on any previous order made, so please join the VIP Club first before purchasing. When you join you will receive a 20% off discount code in your inbox for your next purchase, and then each time you log in you will see VIP Prices on selected products, which will change without notice.
READY TO JOIN VIP MEMBERSHIP? Get ready to sip, savor, and have a tea-rrific time in our VIP Club! Let’s steep into the world of tea together so pop in your details in our VIP Membership page.
HERE TO HELP. If you have any questions regarding the Wee Tea Company TEA VIP Club you may contact our Customer Services team at info@weeteacompany.com
THE BIG TEA CLUB
The Big Tea Club Monthly Subscription allows you to enjoy tea by post every month as a subscription so you don’t have to think about ordering tea. It is only available in the mainland UK at present. The Big Tea Club is not available in NI, Highlands, Islands or International.
Please do not order if you live outside mainland UK. All orders placed outside mainland UK will be cancelled. We apologise for any inconvenience caused. Any payments taken will be refunded in full.
You may pause or cancel your Big Tea Club monthly subscription at any time.
DELIVERY – UK
Q. WHERE DO YOU DELIVER TO?
We ship all orders via DPD Local from our Wee Tea Company HQ in Dunfermline Fife to:
Mainland England, Scotland & Wales: All orders £3.95 by DPD.
This is a DPD NEXT DAY SERVICE if ordered by 12 where possible, but not guaranteed.
Highlands & Islands: All orders £8 by DPD.
NOTE: This is a DPD NEXT DAY SERVICE if ordered by 12 where possible, but not guaranteed.
Northern Ireland: Due to changes in law dispatching from the UK to NI, this service is on hold while we apply for a UKIMS number. We apologise for any inconvenience caused.
GET THE APP
There is an award winning App for UK customers to track your order & more! All the information you need about DPD Local can be found on the App. Download the DPD Local App on the App Store or Google Play Store HERE.
PRICING
We continually review all pricing to ensure it offers you the safest, quickest more effective delivery to you. Please note the prices set on invoices are set by our couriers, and all delivery charges may change without notice. The price of shipping can often be higher than expected due to the weight of the total order. Many teas, coffee & equipment can be heavy in weight – so please bear this in mind when ordering. Our Wee Bags weigh up to 100g. Big Bags weigh between 250g-1kg per bag. Please bear in mind couriers can base the price of delivery either on volumetric weight or box packaging weight. We can change or amend all courier options at any time to promise you the best value with the most efficient service.
EXPRESS DELIVERY
Our preferred courier is currently DPD. Exact times are not always guaranteed however, or possible, and the Wee Tea Company is not responsible for any delay caused by couriers should you choose this option. You will be required to pay extra for express delivery and it might not be possible for us to deliver to some locations in time as requested. We are not liable for any delays caused by couriers.
LOST PARCELS
We will always raise a claim with any courier used should loss, damages or delays happen and update you on their decisions via email. If a courier declines any claim for lost parcels, damaged parcels or delayed parcels we will make a company decision on each claim how to best proceed with each customer and let you know in writing of our decision. Your statutory rights are not affected.
REFUNDS
Refunds are not permitted on any deliveries costs in any circumstance should you refund your order, (unless faulty).
DELIVERY INFORMATION
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered. We will them contact you with any updates or necessary information regarding your order & delivery.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver.
LOSS OR DAMAGE
We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
DELIVERY – INTERNATIONAL
Q. DO YOU DELIVER INTERNATIONALLY?
- Europe – not available at this current time.
- USA – Visit Naturally Scotland to order within the USA at www.naturallyscotland.com
- Canada – not available at this current time.
- Australia/NZ – not available at this current time.
Q&A Update 2025
Q. WHY HAVE WE PAUSED UK TO INTERNATIONAL SHIPPING?
We have been growing fast and our reputation for offering higher quality Tea, Coffee & Hot Choc has reached customers all over the world, and we have been building our brand internationally delivering through various couriers. However, in the last 2 years, we have had ongoing issues delivering fresh tea with the 4 major International Couriers from Scotland to your country, including FedEx, Royal Mail International, Evri and Parcelforce International. Out of the last 10 International orders alone, 100% of these orders were problematic.
Q. WHAT EXACTLY HAS GONE WRONG?
1. Extra detailed customs paperwork being requested for every single fresh tea ingredient in the blend, particularly when different teas are ordered, each tea ingredient for each tea box has to be relisted on their portal in detail, if requested.
2. Tea being sent to wrong address.
3. Damaged / Wet / Opened boxes being reported particularly in winter months.
4. Lost boxes (that were never found).
5. Entire orders being returned back to us by UK Customs for failing Customs.
6. Claims for compensation for the above issues being put through, that were all rejected by the said Couriers.
Q. WHAT WAS THE CONCLUSION?
As a team of 5 tea team members, we made the decision that the time & money spent dealing with so many different issues means it really isn’t a feasible solution at present to ship tea internationally by postal couriers this way.
Q. WHAT ABOUT OTHER COMPANIES IN UK?
Most small brands in the UK that offer fresh food with many ingredients are experiencing issues shipping food internationally at present too, post Brexit.
Q. SO WHAT ARE WE GOING TO DO IN THE FUTURE?
We are trying to find long term solutions to get our tea “out there” internationally again without issues. We have BIG plans to grow internationally at the Wee Tea Company, so we are focused on this over the next 2 years. We are looking at all options as they present themselves.
Q. DO WE HAVE A SHORT TERM SOLUTION FOR YOU?
Yes. If you know someone in the UK, you could kindly ask them to purchase tea from our website at www.weeteacompany.com – and they can try posting to your address via an international courier of their choice out of the UK, and hopefully not have any issues from A to B.
Q. HOW WILL I KNOW WHEN YOU CAN SHIP INTERNATIONALLY AGAIN?
Please follow us on Facebook, Instagram, Twitter (or sign up to our Mailing List). We will post any major changes to our International Shipping Policy on all our social media channels with the good news. You can also check the website under our Customer Service / Terms & Conditions for any changes.
I hope this answers your questions. Any further questions you can email our friendly Customer Services team anytime at info@weeteacompany.com
GLOBAL TEA DISTRUPTIONS
INTERNATIONAL TEA NEWS
The import of tea into the UK has been affected over recent years due to international conflicts. Despite efforts to prevent the attacks on western shipping through the Red Sea and Suez canal, imports into the UK and Europe are sometimes disrupted. Many shipping companies are opting to avoid the now dangerous route to their destinations and are sailing instead via South Africa and the Cape of Good Hope, adding time and expense to their journeys.
Tea supplies are now much tighter than we would like amid disruption in the Red Sea. We want customers to understand there are now warnings about the availability of selected tea, with the amount we are able to hold in stock as a buffer dropping, in what is an ongoing live situation.
MINOR CHANGES TO TEA BLENDS
We are committed to offering our customers the very best international tea blends from our Wee Tea HQ in Scotland. We may (where applicable) need to amend or alter slightly the tea blends or ingredients we use, depending on what is available globally. Our aim is to create the exact tea taste you have always enjoyed, but there may be unavoidable minor changes in taste depending on a minor changes in substitute tea used. This mainly affects Black Tea & Green Teas at this present time. There are no issues affecting our Fruit Infusions at this time. Rest assured our tea blenders are working hard on creating our usual high quality tea you love in the flavours you enjoy. We test our blends regularly to ensure we have the best tea flavours & aromas for you.
OUT OF STOCK
We may temporarily have to place selected favourite tea blends “Out of Stock” for a limited time until we can resolve any tea blend shortages. This is our last resort, and we will always try to find a similar or substituted like for like tea globally we have sourced to minimise changes in any tea blend flavours. If necessary, we will place out of stock and as soon as this is back in stock we will update our website to reflect this update.
If you have any questions or concerns about tea availability you can email us at Wee Tea HQ for any updates at info@weeteacompany.com
WHOLESALE
As a small British business, the Wee Tea Company wants to support you & your business to grow. We always want to make ordering luxury tea as simple as possible for all parties with two Pay Now options as standard. From April 2025 we have two categories of Wholesale Customer depending on your annual spend at the Wee Tea Company:1. Gold Customers (average spend £1999 or less annually).2. Platinum Customers (average spend £2000 or more annually). Gold Wholesale Customers:As a Gold Wholesale Customer you will see 2 payment options at checkout:
- Pay Now by Debit Card/ Credit Card.
- Pay Now by Paypal / Paypal Credit.
Platinum Wholesale Customers:As a Platinum Wholesale Customer you will see 3 payment options at checkout:
- Pay Now by Debit Card / Credit Card.
- Pay Now by Paypal / Paypal Credit.
- *30 Days Credit (Platinum Customer).
*We have automatically upgraded all eligible Wholesale Customers from Gold Wholesale Customer to Platinum Wholesale Customer should you meet the criteria above. If eligible, you will see this 3rd option at the checkout. If this option is not visible & you wish to apply for Platinum Wholesale Customer status please email your name & business to info@weeteacompany.com and we will make a decision to approve or not. All applications may receive a standard credit search plus we will review your historical spending before making a final decision to approve you as “30 Days Credit (Platinum Customer)”. If your application is not approved we will email you with our reasons for being declined at our own discretion. All “30 Days Credit” orders placed will receive an invoice by email for full payment by Bank Transfer within 30 Days. We kindly ask your account dept to make a full payment of invoice by Bank Transfer at own convenience to suit your business within 30 days. *Failure to make full payment within 30 days will incur late fees. How To Pay “30 Days Credit” Bank Transfer – using the following information: Name: Wee Tea CompanyBank Name: Royal Bank Of ScotlandAccount: 11004130Sort Code: 83 33 00 IMPORTANT – please include Invoice Number in Reference. We Are Here To Help.Enjoy full financial 1-1 support from our Finance Director Jamie Russell at jamie.russell@weeteacompany.com at any time. For any Invoices outstanding after 30 days, Jamie our Finance Director will simply automatically send your accounts department an Invoice Payment Reminder to pay any outstanding invoice instantly by our new “Pay Now” function. *Terms & Conditions – “30 Days Credit” Wholesale Late Payments:
- Any invoices outstanding between 30-60 days may incur a late payment free of 5% of the total invoice.
- Any invoices outstanding between 60-90 days may incur a late payment free of 10% of the total invoice.
- Any invoices outstanding after 90 days will be transferred to an external debt collection agency with penalties in addition to charges set above.
- Orders raised (where previous invoices have passed 30 days unpaid) will not be sent until your account is settled in full.
For further information email us at info@weeteacompany.com
Terms & Conditions
TEA VIP Membership
1 INTRODUCTION
1.1 Welcome to the loyalty program of the Wee Tea VIP Club (“VIP Program”). By becoming a member you agree to be bound by these Terms and Conditions.
1.2 The membership is free of charge and no purchase is necessary to become a member.
1.3 By being a member of the VIP Program you will be able to take part in offers, services, events by the Wee Tea Company. VIP membership will give you a tailor-made experience of the Wee Tea Company brand including personalised offers and recommendations. You can find information regarding how the Wee Tea Company will process your personal data in our Privacy Notice section.
2 VIP MEMBERSHIP
2.1 The membership is limited to individuals that are acting in a personal capacity and not in the capacity of a company, who have a current and valid email account and are considered an adult by local legislation in the applicable province or territory of residence, or from 16 years of age who have the consent of the parent(s), guardian or legal representative as applicable. We reserve the right to request written confirmation of such consent. Employees, officers, directors, agents and representatives of the Wee Tea VIP Club are eligible for membership but may be excluded from certain promotions.
2.2 Your membership is personal, non-transferable and subject to these Terms and Conditions as well as any other rules, regulations, policies, and procedures adopted by the Wee Tea Company as approved by you upon taking part of offers, rewards, making purchases and other related services. We apply a limit of one membership per person and registered email address.
2.3 Companies, groups, associations or other entities, or others making commercial or bulk purchases are not eligible for membership. The membership may not be used for reselling or profit.
2.4 It is your responsibility, and a condition for your membership, to keep your email address and contact details up to date.
2.5 You are responsible for all activity that is conducted through your Membership account. This means you are also responsible for making every effort to keep your login details, such as e-mail address and password, secure and private. We advise using a unique password that has not been used on any other account. If your password or account is compromised, we advise you to change it quickly or reach out to the Wee Tea Company Customer Services for further assistance.
3 The Wee Tea VIP Club (UK)
3.1 The membership is a national program and limited to purchases made online at weeteacompany.com or in any future apps and in physical stores, as applicable in the UK, Jersey and Guernsey. The loyalty items you have earned are personal and cannot be transferred to another person or member.
4 REWARDS, OFFERS & VOUCHERS
4.1 Any vouchers will typically expire 30 days from release, however please check each voucher for specific details. For enquiries of any voucher please email our Customer Services at info@weeteacompany.com
4.2 Any vouchers cannot be exchanged for cash or used for purchases with a total value that is lower than the value of the voucher.
4.3 Unless stated, each voucher is typically only redeemable once and on applicable articles in the order. The discount is split between the articles so that the discount share per article remains the same for all articles in the order. The respective reduction of the individual articles of a purchase remains, even if some articles of the purchase are returned.
4.4 In the case of a return, the discount advantage received through the voucher (value of the voucher) expires. Only the amount paid for the article will be refunded, not the savings from the voucher. If you activate a voucher to be used in a physical store, as applicable, the voucher must be redeemed at the checkout within 15 minutes after activation, otherwise it will be irretrievably deleted and expire. Printouts or screenshots of the voucher will not be accepted. Legal recourse is excluded.
4.5 The vouchers cannot be used to purchase Gift Cards, or be applied to past purchases.
5 CHANGES, TERMINATION AND/OR REMOVAL FROM THE VIP LOYALTY PROGRAM
5.1 You may cancel your membership at any time through My Account at the website www.weeteacompany.com or by contacting our Customer Services team. Please note that by cancelling your membership you will only be able to use the guest check-out option when shopping online.
5.2 If you cancel your membership any gifts, rewards or vouchers which remain in My Account will be forfeited.
5.3 We may, at its sole discretion, terminate, alter, limit, suspend or modify the VIP Program, and/or the Terms and Conditions at any time, in case of changes to applicable laws, changes in services provided by the Wee Tea Company or introducing new services. Any such change will take effect after 14 days from the date on which you have been informed of such change either in My Account, on weeteacompany.com, via email or a combination thereof. If you do not accept the changes you have the right to cancel your membership.
5.4 The Wee Tea Company reserves the right to make minor changes to the VIP program and its Terms and Conditions without providing you with prior notification, provided that these changes do not materially affect the membership in a negative way. Please make sure to stay updated on the Terms and Conditions. You will always find the latest version of the Terms and Conditions on weeteacompany.com.
5.5 Any violation of the VIP Program rules, proven or probable fraud, non-compliance with the Terms, inactivity on the account, provision of incorrect data or any act detrimental to Wee Tea Company’s interests may lead to termination of, and/or affect your ability to participate in, the VIP Program, including, but not limited to, the adaptation of payment methods. If your participation in the program is cancelled, all Offers, Rewards or Gifts shown on the My Account page will automatically expire.
5.6 We reserve the right to adapt payment methods and/or terminate or restrict access to accounts for the following reasons. Reasons for payment method adaption, termination or restriction may include, but are not limited, to the following: (1) Abnormal frequent and/or high number of returns; (2) Behaviour demonstrating clear intent to resell and/or make a profit by purchasing our products; or (3) Multiple accounts and/or registration of a new account by previously suspended users. We also reserve the right to cancel orders made when shopping as a guest for the same reasons. If your access has been restricted or order cancelled and you think we’ve made a mistake, please get in touch with Customer Service.
6 LIMITATION OF LIABILITY
6.1 The Wee Tea Company will not be liable for any system failure or malfunction of the VIP Program or any consequences thereof. The Wee Tea Company accepts no liability for any loss or damages arising from suspension, variation or termination or in any other way relating to the VIP Program, except for any liability which cannot be excluded by law.
7 APPLICABLE LAW AND JURISDICTION
7.1 These Terms and Conditions shall be governed by the laws of the UK.
8 CONTACT US
8.1 If you have any questions regarding the Wee Tea Company VIP Club you may contact our Customer Services team at info@weeteacompany.com
Shipping & Delivery
1. UK Delivery
We will ship anywhere in the UK by DPD Next Day. (Mon-Fri)
2. UK Delivery Courier
2.1 Our preferred courier is DPD Next Day (Mon-Fri) for all UK orders, however we reserve the right to use other couriers at our own discretion. Delivery charges can change without notice, and are shown live in the checkout of our website. Express Delivery – When you choose DPD they aim to deliver quicker in 1-2 days. Exact times are not always guaranteed, or possible, and the Wee Tea Company is not responsible for any delay caused by couriers. We will always raise a ticket with any courier used should loss, damages or delays happen and update you on their decisions via email.
2.2 You will be required to pay extra for express delivery and it might not be possible for us to deliver to some locations in time as requested. We are not liable for any delays caused by couriers. Refunds are not permitted on any deliveries costs in any circumstance should you refund your order, (unless faulty).
2.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
2.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
3. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
4. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
Returns & Replacements
5 Cancellation Rights
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
5.1 You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
5.2 If you have received the goods before you cancel your contract then [unless, under clause 5.1, for which you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
5.3 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your cancellation notice. The goods in question must be returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, we may make a claim against you for the breach of your statutory duty to return the goods.
5.4 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
6 Cancellation by us
6.1 We reserve the right to cancel the contract between us if:
6.1.1 we have insufficient stock to deliver the goods you have ordered;
6.1.2 we do not deliver to your area; or
6.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
6.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
Payment, Pricing & Promotion
14 Payment terms
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
15 Price
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
16 Promotion
We will contact you from time to time to let you know about forthcoming discounts and offers, as well as new products thay may be of interest to you. In registering, you are giving us permission to mail you electronically using the email address you provide, or by land mail to the address you provide. You will be given the opportunity to stop receiving information from The Wee Tea Company. Any issue should be reported by emailing info@weeteacompany.com.
Updating Account Information & Further Terms
17 Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from to time.
18 Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
19 Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with the law of Scotland. Parties to any such contract agree to submit to the exclusive jurisdiction of the Scottish Courts. All contracts are concluded in English.
20 Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21 Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
22 Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
23 Updating Your account
It is wholly your responsibility to keep all your account information up to date and correct. The Wee Tea Company accepts no responsibility for incorrect delivery of orders, where the onus has been on you to change or update your account information.
Ordering
General terms and conditions
This site is owned and operated by the Wee Tea Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, Fife, KY12 7SN. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@weeteacompany.com.
7 The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. [Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form] (or) [Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted to us when we send to you an email that the goods have been sent to you]. Our acceptance of your order brings into existence a legally binding contract between us.
8 Ownership of rights
All rights, including copyright, in this website are owned by or licensed to [insert your business name]. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
9 Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
10 Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
11 Availability
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock, choose a similar item of the same monetary value or to cancel your order.
12 Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
13 Liability
13.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
13.1.1 to make good any shortage or non-delivery;
13.1.2 to replace or repair any goods that are damaged or defective; or
13.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
13.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
13.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
13.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Privacy Policy & Security
The Wee Tea Company is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Why we need to hold onto your personal data?
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- We want to contact you to let you know about new products, special offers, news relative to The Wee Tea Company Ltd.
- We are a small business and we rely on being able to market to our interested customers.
- We may need to contact you if we need to recall a product.
- We never share or pass your details to anyone else.
- If you supply shipping address details we hold these on record to save you having to re-input this detail each time you order with The Wee Tea Company Ltd
- We are required by law to securely hold all sales invoices for accounting purposes for a period of six years.
What information do we hold?
Your Name
We like to keep things personal when we contact you.
Email Address
Used as a unique identifier to keep your data held together
Used to contact you should we need to send you an order confirmation, invoice or credit note.
From time to time we may send you a marketing email to let you know about new products or news about The Wee Tea Company Ltd. You can opt out of the email marketing at any time by clicking the unsubscribe link in the email.
We would never share your email address with other parties.
Delivery Address
We need to know where to send your order.
We also hold your address for future orders so that you do not need to enter it each time you order.
We share your Name and Address with our delivery partners, allowing them to deliver your order.
Invoice Address if different from Postal Address
If we need to send you a hard copy of your invoice we use this address.
Record of previous orders
We keep a note of what you bought in the past so that you can re order easily.
We also keep a note of what you bought so we can contact you to let you know any news about this product that might be relevant to you, including special offers, product recalls, etc.
Bank Details
We DO NOT store your bank details. We use a payment gateway called Paypal that handles your bank details on our behalf.
If we take payment over the phone using a credit or debit card we do not keep your bank details.
Where do we hold your information?
We hold your information virtually at three online locations and one real location under lock and key in our head office.
Online:
The Wee Tea Company Website
Our website is hosted on a Secure Server. The service is secure password protected. The website https://weeteacompany.com involves the use of an SSL certificate — “SSL” stands for secure sockets layer — which creates a secure encrypted connection between the web server where our website is hosted and the web browser where you enter your details when making a purchase. This means your information is secure, safe and protected when being passed from you to us.
Mailing House
We hold a note of your email address and contact name on a mailing website which we use occasionally to send relevant marketing emails about The Wee Tea Company, news, promotions and offers. This email software helps us to note if any of our customers wish to unsubscribe making sure that we do not send them unwanted marketing emails.
Payment Gateway
The Wee Tea Company uses Paypal as our secure payment gateway. We DO NOT get access to your bank details. We do get to see your name and email address and what you ordered on Paypal when you make an order.
Internal:
Wee Tea Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, Fife, KY12 7SN.
We keep a paper copy of all sales invoices under lock and key. These paper invoices allow us to track payments and also helps us track which products you buy (this is useful if we ever need to contact you with a product recall as part of our Health & Safety Policy).
Data Protection Act 1988
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data
Cookies
There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
General
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
Wee Tea Company, 13 Dickson Street, Elgin Industrial Estate, Dunfermline, Fife, KY12 7SN.
